How to Create Message Snippets in Gridlex Zip?
Frequently sending emails and SMS to customers and clients can become a time-consuming task, especially when you often send similar messages that contain repetitive text. So, how can you streamline this repetitive process? The Message Snippets feature in Gridlex Zip is designed for just that. This feature allows you to save frequently used texts and use them in email and SMS campaigns. Refer to this guide to learn how to create message snippets in Gridlex Zip and save valuable time in your communication processes. Step 1: Log in to your Gridlex App Suite account and click on the "Zip Helpdesk Settings" option under the Enterprise Admin tab. Step 2: Click on “Message Snippets” from the “Message Templates Configuration.” Step 3: Click on “Create Message Snippets.” Step 4: Add the message snippet name. Step 5: Next, add the template tags. By selecting a template tag, you can import contact details from the CRM. For example, here we have selected {{User.first_name}}; this tag automatically inputs a contact's first name from the CRM, eliminating the need for manual entry each time. This feature is a great asset for sending bulk emails or running campaigns. Step 6: Add the body of the message snippet. Once done, click “Create Snippet.” You’ve successfully created a snippet in Gridlex Zip. You can use the message snippet while sending emails and messages. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Sept. 7, 2023, 6:58 a.m.
How to Update Organization in Gridlex Zip?
Importance: Incorporating organizations into a CRM (Customer Relationship Management) system is essential for streamlining business operations and fostering stronger customer relationships. It allows companies to maintain a structured database of all their corporate clients or partners, enabling a holistic view of interactions, contracts, and opportunities. This not only enhances efficiency by avoiding data redundancy but also aids in identifying potential cross-selling or up-selling possibilities, ensuring customized communication, and making informed decisions based on collective data. By effectively tracking and managing organization-level information, businesses can more readily anticipate client needs and boost overall customer satisfaction. Step 1: Log in to the Gridlex App Suite and click on ‘Organizations’ located under the Zip section. Step 2: On the Organizations page, locate the organization you want to update and click on the edit button next to it. Step 3: To make changes to native fields like the ‘Basic Information’ and ‘Notes’ sections, click 'Edit' next to the relevant section. Once you have made your changes, click ‘Submit.’ Step 4: In the ‘Phone, Email & Social Media Details’ and ‘Address Details’ sections, you will see two options: ‘Edit’ and ‘Add Details.’ If you want to edit the existing details, click on ‘Edit,’ and if you want to add new details, click on the ‘Add Details’ button. Once done, click ‘Submit.’ Step 5: Similarly, to map profiles, opportunity templates, and activity templates, click on the ‘Edit’ button on the right. Step 6: To edit the visibility section, click on 'Edit' located on the right. Update the visibility as per your preference and then click 'Submit.' Note: Enabling visibility here does not grant access to all users. Only those with the necessary permissions will be able to view the organization. Step 7: Next, to update the custom profiles, in this example, ‘Plot Details’ and ‘General Details,’ go to their respective tabs and click ‘Edit.’ Step 8: Once done, click ‘Submit.’ Congratulations, you have successfully updated organizations in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Sept. 6, 2023, 10:38 a.m.
How to Add a New Organization in Gridlex Zip?
Importance: Incorporating organizations into a CRM (Customer Relationship Management) system is essential for streamlining business operations and fostering stronger customer relationships. It allows companies to maintain a structured database of all their corporate clients or partners, enabling a holistic view of interactions, contracts, and opportunities. This not only enhances efficiency by avoiding data redundancy but also aids in identifying potential cross-selling or up-selling possibilities, ensuring customized communication, and making informed decisions based on collective data. By effectively tracking and managing organization-level information, businesses can more readily anticipate client needs and boost overall customer satisfaction. Organizations can be added to Gridlex Zip manually, through importing, or from the contacts page. This guide focuses on manual addition. Step 1: Log in to the Gridlex App Suite and click on “Organizations” located under the Zip section. Step 2: On the Organizations page, locate and click “Add Organizations”. Note: The availability of this feature depends on your assigned permissions. If you don’t have the permission to view or add organizations, you'll be unable to do so. To obtain access, please reach out to your enterprise admin. Step 3: A form will pop up for the organization's information. Fill in details like the organization's name, affiliation, type, and contact information. Step 4: Below the main form, you'll see options to map the organization. Assign the right profiles, opportunity template, and activity template. Finalize the entry by clicking “Submit”. Step 5: Your organization has been successfully added to Gridlex Zip. Should you need to make any changes in the future, remember you have the flexibility to edit this organization’s information anytime you want. Now, you're adept at manually adding organizations within the Gridlex Zip platform. For other organization management methods, refer to related guides such as "How to Import Organizations in Gridlex Zip?". If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Sept. 6, 2023, 10:34 a.m.
How to Map Profiles to Organizations and Contacts in Gridlex Zip?
Welcome to our tutorial on creating and updating profiles in Gridlex Zip CRM. Step 1: Log in to your Gridlex App Suite account and click the "Zip CRM Settings" option under the Enterprise Admin tab. How to Map Profiles to Organizations? Step 2: Scroll down and click ‘Map Profiles to Organizations’ under the Profiles Section. Step 3: Click on the profile name you want to map to organizations. You’ll see a list of all Organizations here. Step 4: Once you have located the organizations you want to map to the profile, check the corresponding box and click ‘Submit.’ Step 5: Return to the profile list page and click ‘Profiles Mapped to Organizations.’ On this page, you can map multiple profiles to organizations. Step 6: Click on the checkbox under the ‘Edit’ column to see which profiles are mapped to the corresponding organizations. Click on the blank space under the ‘Select Profile’ column to map a profile to the corresponding organization. Step 7: Select the profile you wish to map to the organization. You can map profiles to multiple organizations here as well (See below) Step 8: Once done, scroll to the bottom and click ‘Submit.’ How to Map Profiles to Contacts? Step 9: Log in to your Gridlex App Suite account and click the "Zip CRM Settings" option under the Enterprise Admin tab. Step 10: Scroll down and click ‘Map Profiles to Contacts’ under the Profiles Section. Step 11: Click on the profile you want to map to contacts. Step 12: Check the boxes corresponding to the contacts you want to map to the profile. Step 13: Once you select the contacts, scroll to the bottom and click ‘Submit.’ Step 14: Once you’re on the profile list page, click ‘Profiles Mapped to Contacts.’ Step 15: Similar to how we map organizations, you can click on the checkbox under the ‘Edit’ column to see which profiles are mapped to the corresponding contacts. Click on the blank space under the ‘Select Profile’ column to map a profile to the corresponding contact. You can map profiles to multiple contacts here as well (See below) Step 16: Once done, scroll to the bottom and click ‘Submit.’ Congratulations! You have now learned to map profiles to organizations and contacts in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Sept. 6, 2023, 10:03 a.m.
How to Create and Update Sections in Gridlex Zip CRM?
Welcome to our tutorial on creating and updating sections in Gridlex Zip CRM. In Gridlex Zip CRM, Sections are designated areas where you can input specific information in different modules. These fields allow you to add relevant details. This tutorial will walk you through creating and updating sections in Gridlex Zip CRM. Step 1: Log in to your Gridlex App Suite account and click the "Zip CRM Settings" option under the Enterprise Admin tab. Step 2: Scroll down and click ‘Profiles’ under the Profiles Section. Step 3: Click ‘Create Sections’ from the menu bar. Step 4: Enter a name and description for your section and scroll down. How to Add Standard Fields? Step 5: Click ‘Add Standard Field.’ Note: Please refer to this guide to understand Standard Fields: What are Standard Fields in Gridlex Zip? Step 6: Add standard fields as per your requirement and scroll down. How to Add Custom Fields? Step 7: Click ‘Add Custom Field,’ Note: Please refer to this guide to understand Custom Fields: How to Create Custom Fields in Gridlex App Suite? Step 8: Add custom fields per your requirement, and scroll down. How to Add Custom Object Fields? Step 9: Click ‘Add Custom object Field.’ Step 10: Add custom objects per your requirement and scroll down. Step 11: Add derived field name and order as per your requirement and scroll down. Step 12: If you want to add another section, click ‘Add Section’ on the bottom right. Click ‘Submit’ once you’re down. Your section is now created. How to Update Sections? Step 13: Click ‘Manage Sections’ on the menu bar and select the section you want to update. You can make changes to the section on this page. Step 14: Once you have made the changes, scroll down to the bottom of the page and click ‘Submit.’ Your section is now updated Congratulations! You have now learned how to create and update sections in Gridlex Zip CRM. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Sept. 6, 2023, 7:41 a.m.
How to Create an Inbox, Manage Email Connections, and Inbox Permissions in Gridlex Zip?
In Gridlex Zip, users have the flexibility to create multiple inboxes allowing you to categorize and separate support requests based on different criteria, such as departments or customer segments; this makes it easier to manage and prioritize support requests. In addition, managing multiple inboxes from one centralized location can help you streamline your customer support processes, increase your team's efficiency, and provide valuable insights into your customer support performance. By consolidating all your email accounts into one platform, you can respond to customer inquiries more quickly and effectively without constantly switching between different email accounts. Follow the steps below to create an inbox, manage email connections, and set inbox permissions in Gridlex Zip. Step 1: Log in to the Gridlex App Suite and click 'Zip Helpdesk Settings' under the Enterprise Admin section in the navigation menu. Step 2: Click on 'Create Inbox' under the Inbox Settings section. You will now be directed to the inbox creation page. Step 3: Enter the desired inbox name, select the inbox time zone, and add a description for the inbox (optional). Once done, scroll down. Step 4: Here, you can define rules for automatically adding contacts to the CRM. Check all the boxes that match your desired criteria. Continue scrolling down to finish setting up. Step 5: In this section, you can set rules for automatically adding organizations to the CRM. Choose the desired criteria and click ‘Create’ to finalize. Now you have successfully created an Inbox in Gridlex Zip. Step 6: Upon completion of ‘Step 5’ you’ll be redirected to the Email Connection page. Click on ‘Add New Email Address Connection’ to add your email connection. Step 7: Choose between creating a new Gridlex Mail address or selecting an existing one. Fill in the desired email address and sender name. If mapping your email, enter your address in the given field. Check the necessary boxes and click on 'Add'. Note: For utilizing a non-Gridlex mail, your chosen email address (e.g., help@YourDomain.com OR Yourname@YourDomain.com) should undergo a verification process. The subsequent steps will guide you through this procedure. Step 8: Click ‘Check Email Verification’ Step 9: Click ‘Verify.’ An email containing the verification link will be sent to your email address. Step 10: Open your email, and find the verification mail to complete the process. Step 11: Click the link in the mail Step 12: You’ll be redirected to the email verification status page. Once you see “Email Address Verified!” message, you can close this page and continue with the next step. Step 13: On this page, hit the reload button. Step 14: You will now see that your email address is verified. Step 15: Click ‘Check Forwarding Email’. This will trigger the instructions on how to add a forwarding email address. Note: The following instructions are an example of setting up email forwarding for Gmail users. You can skip to Step 26 once you have set up forwarding, to see the status. Step 16: Go to your Gmail, and go into settings. Step 17: Click ‘Add a forwarding address.’ Step 18: Enter your Gridlex Mail address here and click ‘Next’ Step: 19: Click ‘Proceed.’ Step 20: A confirmation link will now be sent to your Gridlex Mail inbox. Step 21: Open the confirmation email sent to your Gridlex Mail inbox. Step 22: Copy the confirmation code and return to your Gmail settings. Step 23: Paste the confirmation code in the field as shown below, and click ‘Verify’ Step 24: You’ll see the following message if the code you entered is valid. Step 25: Select the option as shown below and click ‘Save Changes.’ Step 26: Return to the verification page, click ‘Verify,’ and refresh the page. Step 27: You’ll now see that your emails are forwarded. You can also view a copy of your emails in Gridlex Zip if verified. Step 28: To manage inbox permissions, click on ‘Map Units’ from the top navigation bar. Step 29: On this page, you can specify which units will have access to your inbox. Once you are done checking the desired settings, click ‘Map.’ Congratulations! You have now learned how to create an inbox, manage email connections and inbox permissions. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Sept. 6, 2023, 7:30 a.m.
How to Convert a Ticket Into a Contract in Gridlex Zip?
Welcome to our guide! In Gridlex Zip, it’s easy to transform user-submitted tickets into contracts. This ensures a fluid transition of important information from the ticket directly into your new contract. Let’s dive into the step-by-step process. Step 1: Log in to the Gridlex App Suite and click ‘Tickets’ under the Zip section. Step 2: From the list of available tickets, select the specific ticket you wish to transform into a contract. Step 3: Look for the ‘Convert to Contract’ option located at the top right corner and click it. Note: The 'Convert to Contract' link will only be visible if the ticket template is configured to display it. Step 4: Upon initiating the conversion, various fields within the contract form will be automatically populated based on details from the ticket. For instance: Ticket Subject becomes the Contract Name. Ticket Description translates to Contract Description. All Attachments within the ticket are imported. Ticket Associations are also brought in. Refer to the screenshot below. Ticket Subject: Ticket Description: Attachments: Ticket Associations: Note: Data from the ticket is directly transferred into the contract's sections when the section names in both templates (ticket and contract) match and the fields are the same. Step 5: As you continue scrolling down, you'll come across the Section Fields. These fields, mapped to your chosen contract template, are pre-filled for your convenience. Note: For a deeper understanding of field functionalities, please consult the guide: How to Create Contracts in Gridlex Zip? Congratulations! You have now learned how to convert a ticket into a contract. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Sept. 5, 2023, 2:27 p.m.
How to Add a Contact from the Organizations Page?
Adding a contact from the Organizations Page in a CRM system streamlines the process of contact management for businesses. This functionality ensures that the contact's details are directly associated with the correct organization, promoting accuracy and preventing potential mix-ups. Moreover, by linking contacts to their respective organizations, users can swiftly navigate relationships, track communication histories, and identify potential opportunities or pain points. In Gridlex System, users have various methods to add contacts. This includes: Manually adding contacts. Importing multiple contacts. Adding contacts directly from the organization page. For this guide, we'll focus on adding contacts from the organization page. Follow the steps below: Step 1: Log in to Gridlex App Suite and click on "Organizations" located under the Zip section in the navigation menu. Step 2: Identify the organization where you'd like to add a contact and click on the edit icon adjacent to it. Step 3: After being redirected to the organization details page, find and click on the “Contacts” tab. Step 4: Within the "Contacts" tab, you can see all the contacts already linked to this organization. To add a new contact, simply click on the “Add New Contact to this Organization” button. Step 5: You'll be taken to a new tab where you can input the contact's details. Fill in essential information such as the contact's name, phone number, address, and any other required fields. Once you've entered all the necessary details, finalize the process by clicking the “Submit” button. Your contact is now successfully added and associated with the chosen organization. This method saves time as it directly links the contact to a specified organization, eliminating the need for manually associating contacts with organizations later on. How to Add Contact to this Organization from Gridlex Databases? If you are a healthcare provider, you'll be pleased to know that we offer specialized databases that make it easier to manage and associate contacts with various organizations. Here's a step-by-step guide on how to seamlessly add a contact from Gridlex Databases to an organization: Step 1: Click the Organization Page Step 2: Once on the organization page, identify the edit icon corresponding to the organization to which you wish to add the contact. Click on this icon. Step 3: On the organization page, find and click on the "Contacts" tab. This tab displays all the contacts already associated with this particular organization. Here find and click on the button labeled “Add Contact to this Organization from Gridlex Databases”. Step 4: After clicking, you'll be redirected to the Gridlex Databases page. Here, from the available database sources, choose “Dexur Physician NPI Database”. Input any relevant information such as name, address, or specialty into the search bar and click on “Get Data”. A list of potential contacts based on your search criteria will subsequently appear on your screen. From the displayed data, locate and click on the button titled “Add and Affiliate Contact to the Organization”. This will effectively add and affiliate the selected contact to the organization you initially chose. With that last step, your selected contact from Gridlex Databases will now be affiliated with your chosen organization. You can always head back to the "Affiliated Contacts" tab to view or manage this newly added contact. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Sept. 5, 2023, 9:49 a.m.
How to Utilize Contract Listing Page?
Welcome to our comprehensive guide on utilizing the listing view in Gridlex. The contract listing view is designed to streamline these tasks, offering an intuitive interface and powerful features that adapt to your unique needs. This tutorial will walk you through the following: The "Columns" feature The "Filter" feature The "Set Column Position" feature The “Export to Excel” feature Additional features Step 1: Log in to the Gridlex App Suite and click ‘Contracts’ under the Zip section. Step 2: Click on the three-dot menu to reveal the column settings. Step 3: You can see multiple options here, starting with sorting the contracts in ascending or descending order; this will sort the listing view based on the column of your choice. Features: How to use the ‘Columns’ option? Under the 'Columns' option, you can check the desired columns that you want to be displayed and click 'Apply.' You can reset the displayed columns to default by clicking ‘Reset.’ Note: You can drag and drop a column to change its position. How to use the ‘Filter’ option? This option lets you filter your listing view based on keywords of your choice. Enter the keywords, select the desired criteria from the dropdown menu, and click ‘Filter.’ You can clear any filter you have applied by clicking ‘Clear.’ Note: You can also clear all filters by clicking ‘Clear Filters’ on the listing view screen. How to use the ‘Set Column Position’ option? You can click ‘Stick Column’ to pin one or more columns of your choice, always to be displayed regardless of scrolling. You can click ‘Unstick Column’ to release the pinned columns. How to use the “Export to Excel” feature? Click ‘Export to Excel’ to export the listing view to a spreadsheet. The spreadsheet will be downloaded to your computer. The exported spreadsheet will reflect the selected filters, columns you have chosen, and column positions. Additional Features in the Listing View: You can click and drag a column's border to resize it to your desired width. To save the selected view just for yourself, choose the 'Keep Private' option and then click 'Save.' If you want the saved view to be visible to others, pick your preferred visibility option from the checklist. Note: Please refer to this guide for more information on saved views: How to Create a Saved View in Contract Listing in Gridlex Zip? Note: The ‘Hide’ option in the ‘Action’ column is similar to ‘Delete.’ However, you can retrieve hidden contracts by contacting app@gridlex.com. Congratulations! You have now learned how to utilize the contract listing view in Gridlex. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Sept. 5, 2023, 7:36 a.m.
How to Utilize Listing View in Gridlex?
Welcome to our comprehensive guide on utilizing the listing view in Gridlex. Organizing, visualizing, and analyzing data efficiently is crucial for many professionals. It doesn't only save time, but it also enhances our decision-making processes by presenting information clearly and easily. The listing view is designed to streamline these tasks, offering an intuitive interface and powerful features that adapt to your unique needs. This tutorial will walk you through the following: The "Columns" feature The "Filter" feature The "Set Column Position" feature The “Export to Excel” feature Additional features in the listing view Note: We are using the Contracts module as an example to explain the listing view functions. The same features apply to all the modules, such as opportunities, activities, organizations, contacts, etc. Step 1: Log in to the Gridlex App Suite and click ‘Contracts’ under the Zip section. Step 2: Click on the three-dot menu to reveal the column settings. Step 3: You can see multiple options here, starting with sorting the contracts in ascending or descending order; this will sort the listing view based on the column of your choice. Features: How to use the ‘Columns’ option? Under the 'Columns' option, you can check the desired columns that you want to be displayed and click 'Apply.' Note: You can use 'Reset' to revert columns to default settings. However, once you've clicked 'Apply,' you'll need to manually unselect columns to reset them. Note: You can drag and drop a column to change its position. How to use the ‘Filter’ option? This option lets you filter your listing view based on keywords of your choice. Enter the keywords, select the desired criteria from the dropdown menu, and click ‘Filter.’ You can clear any filter you have applied by clicking ‘Clear.’ Note: You can also clear all filters by clicking ‘Clear Filters’ on the listing view screen. How to use the ‘Set Column Position’ option? You can click ‘Stick Column’ to pin one or more columns of your choice, always to be displayed regardless of scrolling. You can click ‘Unstick Column’ to release the pinned columns. How to use the “Export to Excel” feature? Click ‘Export to Excel’ to export the listing view to a spreadsheet. The spreadsheet will be downloaded to your computer. The exported spreadsheet will reflect the selected filters, columns you have chosen, and column positions. Additional Features in the listing view: You can click and drag a column's border to resize it to your desired width. To save the selected view just for yourself, choose the 'Keep Private' option and then click 'Save.' If you want the saved view to be visible to others, pick your preferred visibility option from the checklist. Note: The ‘Hide’ option in the ‘Action’ column is similar to ‘Delete.’ However, you can retrieve hidden contracts by contacting app@gridlex.com. Congratulations! You have now learned how to utilize the listing view in Gridlex.
Published | Sept. 5, 2023, 7:35 a.m.
How To Create a Contract in Gridlex Zip?
Follow these steps to create a contract in Gridlex Zip. Step 1: Log in to your Gridlex App Suite account and click on the "Contracts" option under the Zip tab. Step 2: From the navigation bar, click on “Create New Contract.” Step 3: Select a Contract Template and fill in all the required fields, i.e., Contract Name, Contract Start Date, Contract Items, Contract Description, etc. Step 4: Now, scroll down to associate or add Contract Counterparties to the contract. Find the counterparty by searching for organization ID, name, address, or any other details and click 'Associate.' This action adds all the relevant counterparty information to the contract for easy viewing. Note: A contract counterparty refers to the organization you are entering into the contract with. Step 5: Similarly, you can associate any other organizations that are relevant to the contract by searching the organization ID, name, address, or any other details and clicking on “Associate.” Step 6: You can also associate/add important counterparty contacts to the contract. To do so, search for the contact name, phone number, email, ID, or any other details and click on “Associate.” Step 7: In the same way, if you want to associate specific users with the contract, you can quickly search for their email IDs and add them. Note: A user refers to an individual from the enterprise that is drafting the contract. You can associate as many users as you need to a contract. In case a contract template has associated users, they will be automatically added in this section when you create a contract with that template. However, you will still be able to remove them if you want. Refer to the screenshots below. Step 8: If any other contract is related to the contract you are creating now, you can search for the contract name and select it to associate it with the current contract. For instance, here, “Quality Control Contracts” is related to “Distribution Agreement,” so we have associated it in the contract. Step 9: You can also associate specific units with the contract by searching for the unit name and selecting it. Note: In case a contract template has associated units, they will be automatically added in this section when you create a contract with that template. However, you will still be able to remove them if you want. Step 10: If you have any tickets that are related to the contract you are creating, you can associate them by searching the ticket subject and selecting them. Step 11: After you’re done with associations, scroll down to the “Additional Information” section and fill in all the necessary details. Please remember that section names and section information change based on the contract template you chose. Contracts can be created with or without any sections. Note: If your contract template has default values, then the section field information is automatically added. However, if you want to modify the section, you can do so by editing each field separately or clearing the entire section by clicking the “Clear Section Fields.” Step 12: Once you are done adding all the details, click on “Create Contract.” You have successfully created a contract in Gridlex Zip. Your contract is now ready for use, and you can update it whenever needed. If you encounter any difficulties or have questions, feel free to reach out to Gridlex support at apps@gridlex.com.
Published | Sept. 4, 2023, 11:14 a.m.
What are Standard Fields in Gridlex Zip?
Welcome to our tutorial on standard fields in Gridlex Zip. Like the backbone of any great system, Gridlex Zip comes with a set of predefined data fields, called 'standard fields'. These fields are crafted to capture crucial client data seamlessly, ensuring you maximize your relationship management capabilities. In this short guide, we'll delve into what these fields entail within Gridlex Zip. Viewing Standard Fields: Step 1: Log in to the Gridlex App Suite and click ‘Enterprise Admin Settings’ under the Enterprise Admin section. Step 2: Click ‘Fields’ under the Settings section. Step 3: You can view all the standard fields that exist in Gridlex Zip on this. You can also search by typing on the search bar on the top right. Standard Fields are used in modules such as Contract Templates, Ticket Templates, Contacts, Organizations etc. Please refer to the following guides: How to Add a New Contact in Gridlex Zip? How to Create a Contract Template in Gridlex Zip? How to Create a Ticket Template in Gridlex Zip? If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 31, 2023, 10:07 a.m.
How to Change and Reset Your Password in Gridlex App Suite?
How to change Your Password in Gridlex App Suite? Follow these steps to change your password on Gridlex App Suite. Step 1: Go to the Gridlex app suite login page and login to your Gridlex account with your current password. Step 2: Hover over your account name at the top right corner. You will see the 'Change Password' option. Click on it. Step 3: Now, enter your current password and the new password, and confirm it. Once you’re done, click on “Change Password.” Your password will be changed, and you can use the new password to log in. How to Reset Your Password in Gridlex App Suite? Follow these steps to reset your password on Gridlex App Suite. Step 1: Go to the Gridlex app suite login page and click “Forgot Password? Click here to reset your password.” Step 2: Enter your registered email address and click “Send Reset Password Link to My Email.” Note: If you don’t have an email address or can’t remember your email address, please contact your organization’s administrator. Step 3: Check your email inbox for a password reset link. Check your spam folders if you can’t find the email in your inbox. Step 4: Now open the email and click on the “Click Here” link. Step 5: You will be redirected to the password creation page. You can now create a new password. Enter the new password, confirm it, and click “Reset Password.” Step 6: Now login with the new password that you just created. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 31, 2023, 10:07 a.m.
How to Map Users to Units in Gridlex App Suite?
Follow the below steps to map users to units in Gridlex App Suite. Step 1: Log in to your Gridlex App Suite account and click on the "Enterprise Admin Settings" option under the Enterprise Admin tab. Step 2: From the left navigation bar, select “Units.” Step 3: Select the unit you want to add users for. Step 4: Under the “Map Users” section, search for the user you want to map to the unit, select them and click “Add.” Step 5: Once you have added all the users, click “Map.” If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 31, 2023, 10:04 a.m.
How to Edit Unit Permissions in Gridlex App Suite?
Follow the below steps to edit unit permissions in Gridlex App Suite. Step 1: Log in to your Gridlex App Suite account and click on the "Enterprise Admin Settings" option under the Enterprise Admin tab. Step 2: From the left navigation bar, select “Units.” Step 3: Select the unit you want to add users for. Step 4: Click on the “MDM - Permissions” tab. Step 5: Add permissions for all the sections by checking the checkboxes. Once done, click “Save.” Note: By default, these permissions are enabled only for enterprise admins. So, be extremely cautious while giving these exclusive permissions to units. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 31, 2023, 10:03 a.m.
How to Add Unit Types in Gridlex App Suite?
Follow the below steps to add unit types in Gridlex App Suite. Step 1: Log in to your Gridlex App Suite account and click on the "Enterprise Admin Settings" option under the Enterprise Admin tab. Step 2: From the left navigation bar, select “Units.” Step 3: Click on “Add Unit Type” from the menu bar. Step 4: Now, add the unit type name and description. The unit type ID is auto-generated and the enterprise is added by default. Once done, click “Add.” Your unit type is created and you can view it under “Unit Types” tab. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 31, 2023, 10:03 a.m.
How to Add Units in Gridlex App Suite?
Follow the below steps to add units in Gridlex App Suite. Step 1: Log in to your Gridlex App Suite account and click on the "Enterprise Admin Settings" option under the Enterprise Admin tab. Step 2: From the left navigation bar, select “Units.” Step 3: Click on “Add Unit” from the menu bar. Step 4: Choose the entity, unit type, and unit status from the dropdowns. Add the unit name, active status date, and description. Note: If you do not have any unit types, refer to this help doc to add unit types. Step 5: Scroll to the “Map Unit to Apps” section and select the checkboxes next to the apps you want the unit to access. Select the super admin checkbox only if you want the unit to have complete access to the app without any restrictions. Note: Super admin access provides extensive privileges, so exercise caution before giving this access. Step 6: Next, select the parent unit for the unit you are adding. In case the unit isn't part of any other unit, you can skip this step and click “Add.” Note: If you don’t select a parent unit for the unit you are adding, it will be automatically added as a parent unit. Your unit is created, and you can view it under the “Units” tab. You can edit the unit whenever needed by clicking on the unit and then clicking on “Edit Unit” tab. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 31, 2023, 10:02 a.m.
How to Create Custom Objects in Gridlex App Suite?
Step 1: Log in to your Gridlex App Suite account and click the ‘Enterprise Admin Settings’ option under the Enterprise Admin tab. Step 2: Click ‘objects’ under the Settings section. Step 3: Click ‘Add New Object.’ Step 4: Name the custom object and give it an optional description. Step 5: Select the entity with which you want to associate the custom object. Step 6: Right below the save button, you have to map which entities will have access to the custom object. Step 7: Click ‘Save’ once you have selected the entities. How to Manage Fields in the Custom Object? Step 8: Click on the custom object you just created. Step 9: Click ‘Manage Contract Details Fields’. Note: “Contract Details” here refers to the name of the custom object you created. Step 10: Select the custom fields you want to add to the custom object. Once you’re done, click ‘Save.’ Note: If you want to add custom fields, please refer to this guide: How to Create Custom Fields in Gridlex App Suite? How to Manage Custom Object Permissions? Step 11: Click ‘Manage Contract Details Permissions.’ Step 12: Select the units and the type of permissions you want to map. Click ‘Save’ once you’re done. How to Edit Custom Fields? Step 13: Click ‘Edit’ on the corresponding custom object in the List of Objects page. Step 14: Edit the details as required, and click ‘Save’ once you’re done. How to Arrange Custom Fields Order? Step 15: Click ‘Arrange Custom Fields Order’ on the List of Objects page. Step 16: Enter the order in which the custom fields appear. The numbers under the Order column represent the order in which they appear. Congratulations! You have now learned how to create a custom object in Gridlex App Suite. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 31, 2023, 10:01 a.m.
How to Send Emails in Gridlex Zip?
The ability to send and receive emails in a helpdesk system is critical for effective customer support, allowing quick and convenient communication and improving response times and customer satisfaction. Prerequisite: Firstly, you need to have your email account connected with Gridlex. If you haven't done so, please refer to our guide on - How to Create an Inbox, Manage Email Connections, and Inbox Permissions in Gridlex Zip? Follow the instructions given below to learn how to send and receive emails in Gridlex Zip. Step 1: Log in to the Gridlex App Suite and click on “Email” located under the Inbox and Omnichannel section. Step 2: This will lead you to your default inbox - "Zolan" for instance, where all incoming emails will be visible. Note: If you want to switch inboxes, simply click on “Choose Inbox” on the right. Then, select the desired inbox. Step 3: In order to send emails, click the compose button on the top navigation. Choose the preferred inbox for sending.. Then fill in the recipient's email, subject, and body. Once ready, hit the “Send” button. Note: Options are available to "Schedule Send" or "Save as Draft". To abandon your message, click “Discard”. Following the steps above will ensure a smooth emailing experience within Gridlex Zip. If you have any questions or encounter any issues, please don't hesitate to reach out. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 31, 2023, 5:46 a.m.
How to Edit or Update a Contact Profile in Gridlex Zip?
To edit or update a contact profile in Gridlex Zip, follow the instructions outlined below: Step 1: Log in to the Gridlex App Suite and click on 'Contacts' located under the Zip section. Step 2: Browse through the contact list to find the contact you wish to edit. Click on the pencil or 'edit' icon located next to the contact's name. Note: The availability of this feature depends on your assigned permissions. If you don’t have the permission to edit or update contacts, you'll be unable to do so. To obtain access, please reach out to your enterprise admin. Step 3: You will be taken to the contact editing page. Identify the section of the Contact Profile you wish to adjust, and click on the corresponding “Edit” button. Note: What you’re seeing here are termed 'Contact Profile Attributes'. These are standardized fields which contain the general information gathered from a contact and are predefined in the system. If your intentions are to edit custom fields or objects that have been added separately, jump to step 5. Step 4: After you've made the desired adjustments to the contact's details, finalize the process by clicking on the “Submit” button. This action will save the modifications. Step 5: Click on “Contact Profile”. Next, find and click the “Edit” option located on the screen's right side. Once you've made your changes, ensure you click on “Submit” to save. You have successfully edited a contact in Gridlex Zip. If you wish to add a new contact in Gridlex Zip, click here. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 30, 2023, 1:22 p.m.
How to Convert an Email into a Ticket in Gridlex App Suite?
Follow the below steps to convert an email to a ticket in Gridlex App Suite. Step 1: Log in to your Gridlex App Suite account and click on the "Email" option under the Inbox & Omnichannel tab. Step 2: Select your preferred inbox and open the email you want to convert to a ticket. Step 3: Click on “Create Ticket” from the menu bar. Step 4: Choose the ticket template and fill in all the required details. Note: Once you click “Create Ticket,” the email subject and description will be automatically added as the ticket subject and description, but you can still make any edits if needed. Step 5: Choose the ticket status, priority, and labels, and assign units from the dropdowns. Note: The channel is automatically set to email as we are converting an email to a ticket. Step 6: You can also assign a user to the ticket. To do so, search the user’s name and click “Assign.” Step 7: You can associate counterparty organizations by searching for the organization's name, ID, address, or any other details and then clicking “Associate.” Note: If the ticket you are creating is relevant to a contract you have with an organization, referred to as counterparty organization here, you can add them in this field. Step 8: Similarly, you can associate the ticket with any other organizations by searching the organization name, ID, address, or any other details and clicking “Associate.” Note: Organizations that are associated with the email will be auto-associated. Step 9: You can also associate contacts from the CRM to the ticket by searching the contact name, ID, phone number, or any other details and clicking “Associate.” Note: Contacts that are associated with the email will be auto-associated. Step 10: If this ticket is related to a contract, you can associate it here by searching the contract name and clicking “Associate.” Step 11: If you have any attachments, upload them, then click “Add Ticket.” Your ticket has been created, and you can view and track it under the “Tickets” tab. Step 12: To directly view this ticket from the email, go to the email thread and click on the “Associations” tab. Step 13: Scroll down to the “Associate Tickets” section. Here, you will see all the tickets associated with the email. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 30, 2023, 10:02 a.m.
How to Create a Ticket and Access Ticket Communications in Gridlex Zip?
How to Create a Ticket in Gridlex Zip Follow the below steps to create a ticket in Gridlex Zip. Step 1: Log in to your Gridlex App Suite account and click the "Add Ticket" option under the Zip tab. Step 2: Choose a ticket template from the drop-down or create a new Ticket Template. Step 3: Select the inbox from which you want to create the ticket. Note: In the Gridlex app suite, you can create shared inboxes for various purposes, this allows users to send and have access to all emails related to a specific criteria all in one place. For instance, you create an inbox for leads, and whenever there’s an inbound lead lands in this inbox, everyone who has access to this inbox will be able to see the email. For any internal discussions related to leads, users will send them to this inbox. Step 4: Select the email address from which you want to create the ticket. Note: A shared inbox can have a number of email IDs. You can select an email ID based on your requirement. Step 5: Add the email address to which you want to send the ticket. Note: If you do not want to send an email to the contact, in this case, itsupport@zolan.com, you can uncheck the checkbox “Send email to Contacts”, by default, this option is enabled. Step 6: Now, choose your message template and message snippets according to your preference. Step 7: Add the ticket/email subject and description. Note: If you choose a message template, the ticket subject and description will be automatically added, but you can still edit them. Step 8: Select the ticket status, priority, and label using the dropdowns. Note: If you are raising a ticket on behalf of a customer, you can select the channel from which you received the customer’s issue/inquiry. Step 9: Assign teams/units you want to work on the ticket by selecting them from the dropdown. Step 10: You can also assign a user to the ticket. To do so, search the user’s name and click “Assign.” Note: Unlike units, you can only assign a single user to a ticket. Step 11: You can associate counterparty organizations by searching for the organization's name, ID, address, or any other details and then clicking “Associate.” Note: If the ticket you are creating is relevant to a contract you have with an organization, referred to as counterparty organization here, you can add them in this field. Step 12: Similarly, you can associate the ticket with any other organization by searching the organization name, ID, address, or any other details and clicking “Associate.” Step 13: You can also associate contacts from the CRM to the ticket by searching the contact name, ID, phone number, or any other details and clicking “Associate.” Step 14: If this ticket is related to a contract, you can associate it here by searching the contract name and clicking “Associate.” Step 15: If you have any attachments, upload them, then click “Add Ticket.” Your ticket has been created, and you can view and track it under the “Tickets” tab. How to Access Ticket Communications in Gridlex Zip? Follow the below steps to access ticket communications in Gridlex Zip. Step 1: Log in to your Gridlex App Suite account and click the "Tickets" option under the Zip tab. Step 2: Click on the ticket ID or ticket subject of the ticket you want to view communications for. Step 3: Hover over the “Communication” tab and click “New Conversation” to start a new email thread. Note: If you want to view all the previous email threads, click the “Communications” tab. You can reply to or forward emails according to your requirements. Refer to the screenshot below for more information. Step 4: Now you can draft your email, and once done, click “Send.” Note: While drafting your email, make sure you don't change the ticket subject, as changing it will create a new ticket. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 30, 2023, 10:01 a.m.
How to View Ticket History in Gridlex Zip?
Welcome to our comprehensive guide on how to view ticket history in Gridlex Zip. Gridlex Zip includes a ticket history viewing feature, designed to offer a comprehensive overview of past customer interactions. This feature is vital for ensuring transparency and tracking the evolution of customer requests, providing a detailed timeline of updates and communications. In this guide, we'll walk you through the simple steps to view the ticket history, ensuring you comprehensively understand past interactions and changes made to a ticket. Step 1: Log in to the Gridlex App Suite and click ‘Tickets’ under the Zip section. Step 2: Select the ticket that you want to see the history of. Step 3: Click ‘History.’ Step 4: On this page, scroll to view the changes made to the ticket. The latest modifications will be on top. Furthermore, you can also view the name of the user who made the changes along with the date. Congratulations! You have now learned to view ticket history in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 30, 2023, 9:53 a.m.
How to Create a Saved View in Contract Listing in Gridlex Zip?
Welcome to our tutorial on how to create a saved view in contract listing in Gridlex Zip. In this tutorial, we'll guide you step-by-step on how to save specific views for your contract listing page. Step 1: Log in to Gridlex App Suite and click ‘Contracts’ under the Zip section in the navigation menu. Step 2: Make changes as per your requirement on the contracts listing page, Step 3: Click ‘Save View’ Step 4: Managing saved view access 1. To share the saved view access to all users, check the ‘Share with Zolan International Entity (Live)’ box. Note: ‘Zolan International Entity’ is only an example. You will see the entity you’re part of here. 2. To restrict the saved view access to units of your choice, select "Share with specific Units only" and choose the users you wish to share the saved view with. 3. To restrict the saved view access to users of your choice, select "Share with specific Users only" and choose the users you wish to share the saved view with. 4. Check the ‘Keep Private - Just for me’ option to save the view for only yourself. Once you make the desired selections, click ‘Save’ to create the saved view. Note: You can also set a view as default by checking the ‘Set as Default’ box. The default view will automatically display when you access the contracts listing page. Congratulations! You have now learned how to create a saved view contract listing in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 30, 2023, 9:48 a.m.
How to View Contract History in Gridlex Zip?
Welcome to our comprehensive guide on how to view contract history in Gridlex Zip. In this guide, we'll walk you through the simple steps to view the contract history, ensuring you comprehensively understand past interactions and changes made to a contract. Step 1: Log in to the Gridlex App Suite and click ‘Contracts’ under the Zip section. Step 2: Select the specific contract name whose history you wish to view. Step 3: Click on ‘Contract History’ located at the top right. This action will take you directly to that contract’s history page. Step 4: On this page, scroll to view the changes made to the contract. Any modifications will be distinctly highlighted in yellow for easy identification. Furthermore, you can also view the name of the user who made the changes along with the date. Congratulations! You have now learned to view contract history in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 30, 2023, 9:45 a.m.
How to Manage Contract Permissions in Gridlex Zip?
Welcome to our tutorial on managing Contracts permissions in Gridlex Zip. Step 1: Log in to the Gridlex App Suite and click ‘Contract Settings’ under the Enterprise Admin section. Step 2: Click ‘Manage Permissions’ under the Permissions section Step 3: Click on the unit name that you want to manage permissions for. Note: You can click ‘View Users’ to map users to a Unit. Step 4: Mapping Settings Permissions On this page, you can manage whether the selected unit can create, delete, edit or view contract templates. Check the desired boxes and ‘Click Save Step 5: Mapping Module Permissions On this page, you can manage whether the selected unit can create, delete, edit, hide or view contracts. You can also manage these user permissions for each contract. Check the desired boxes and click ‘Save’ Congratulations. You have now learned how to manage contract permission in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 30, 2023, 9:45 a.m.
How to Use Message Templates in Emails in Gridlex Zip?
Step 1: Log in to Gridlex App Suite and click ‘Email’ under the Inbox & Omnichannel section in the navigation menu. Step 2: Click ‘Compose.’ Step 3: Choose the inbox, enter the recipient’s address, and click the ‘Choose Message Templates. ’ dropdown. Step 4: Choose the template you want to use in the mail. The message template must be mapped to the inbox that you are using. Please refer to this article for mapping message templates: How to Create and Map Message Templates and in Gridlex Zip? Step 5: The subject line and body of the email will be pre-filled from the message template. Step 6: Scroll and click ‘Attach Files’ to add attachments. Send once you’re done. Congratulations! You have now learned how to use message templates in email in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 30, 2023, 9:44 a.m.
How to Update a Ticket in Gridlex Zip?
Welcome to our comprehensive guide on updating a ticket in Gridlex Zip. Gridlex Zip incorporates a ticket updating feature to facilitate the systematic management of customer interactions. This feature is crucial for maintaining accuracy due to the continuous influx of customer requests and information updates. This tutorial will walk users through the process of updating tickets. Step 1: Log in to the Gridlex App Suite and click ‘Tickets’ under the Zip section. Step 2: Select the ticket that you want to update. How to Manage Ticket Associations? You can scroll down on the ticket information page to edit Ticket Associations, such as Associated Counterparties, Associated Organizations, and Associated Contacts (See below) Associating or Disassociating Counterparties: Step 3: Enter the organization details you want to search. Step 4: Click the ‘Search’ button Step 5: Click the ‘Associate’ button under the action column to associate the ticket with the corresponding organization. Step 6: You’ll see that the organization is currently associated with the ticket. Click the ‘Disassociate’ button under the Action column to disassociate it. You can also modify your search criteria in the dropdown menu on the left side of the ‘Search’ button. Doing this allows you to search for native fields such as Organization ID, Organization Name, All Addresses, and Organization Information such as Network ID and Organization Type and associate it to the ticket. To demonstrate, we’ll be using the ‘All Addresses’ criteria. (See below steps) Step 7: Click the dropdown menu on the left side of the ‘Search’ button, and select ‘All Addresses’ Step 8: Enter the keyword and click ‘Search’ Step 9: You’ll see that the address that has the keyword you entered will be shown in the search results. Click the ‘Associate’ button to associate that organization with the ticket. To see the list of all organizations saved in Gridlex Zip, leave the search bar blank and click ‘Search.’ The result will now show all the organizations saved in Gridlex Zip. The same steps apply to manually associating organizations and contacts to the ticket. (See below) Organizations: You can search for the organization and click the ‘Associate’ button. To disassociate, click the ‘Disassociate’ button. Contacts: You can search for the contact and click the ‘Associate’ button. To disassociate, click the ‘Disassociate’ button. How to Edit Ticket Standard Information? Step 10: To edit Ticket Standard Information, scroll to the top of the screen and click ‘Edit’ on the right side of the screen. Step 11: Edit all the fields as required, scroll to the bottom and click 'Update.' Note: To understand the various fields on this page, please refer to this guide: How to Create a Ticket and Access Ticket Communications in Gridlex Zip? Congratulations! You have now learned how to update a ticket in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 30, 2023, 9:43 a.m.
How to Create and Map Message Templates in Gridlex Zip?
How to Create and Map Message Templates in Gridlex Zip? Step 1: Log in to the Gridlex App Suite and click ‘Zip Helpdesk Settings’ under the Enterprise Admin section. Step 2: Click ‘Message Templates’ under Message Templates Configuration. Step 3: Click ‘Create Message Template’ Step 4: Enter the Message Template Name, Subject, and Body in the corresponding fields. The subject will be imported as the email subject, and the Body will be imported as the email body (See below) Step 5: Scroll down and click ‘Attach Files’ to add an attachment. Click ‘Create Template.’ You’ll now be redirected to the message templates mapping page. Mapping Message Templates: Step 6: Click the dropdown under Choose Associations. Step 7: Choose the association to which you want to map the message template. You can either map specific Organizations, Contacts, CRM Personal Inboxes, Shared Inboxes, OR all of them. Step 8: Click ‘Save’ once you’re done You can see what associations you mapped under the ‘Applied Associations’ section. Repeat Step 7 and Step 8 to map more associations if you wish. (See below) To map specific Organizations, Contacts, CRM Personal Inboxes or Shared Inboxes, select the corresponding association in the dropdown and check the boxes against those associations to which you wish to map the template. We’re using Contacts here as an example. Click ’Save’ once you’re done (See example below) You can see how many contacts you have mapped the template to under the ‘Applied Associations’ section. Congratulations! You have now learned how to create message templates in Gridlex Zip. Please refer to this guide on using message templates: How to Use Message Templates in Emails in Gridlex Zip? If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 30, 2023, 9:43 a.m.
How to Add Multiple Contacts in Gridlex Zip?
In Gridlex Zip, there are multiple ways to add contacts: manually, by importing, or through the organization page. This guide will specifically explain the process of adding multiple contacts by importing contacts in the system. Step 1: Log in to the Gridlex App Suite and click on 'Contacts' located under the Zip section. Step 2: After clicking on "Contacts," you will be redirected to the contacts page. Look for the "Add Contacts" option on the top navigation bar and click on it. Note: The availability of this feature depends on your assigned permissions. If you don’t have the permission to view or add contacts, you'll be unable to do so. To obtain access, please reach out to your enterprise admin. Step 3: On the "Add Contacts" page, you will see an option to "Import" contacts. Click on the "Import" button to initiate the import process. Before proceeding, you can download the sample file to understand the format that is supported by the system. Step 4: Once you have downloaded the sample file, review its format to ensure your data aligns with the system's requirements. For example, here you can view the data view. Step 5: Choose the file with your contacts and upload it to the system. The time taken for the upload will depend on the number of contacts being imported. Map the fields in your spreadsheet to corresponding fields in the system. For example, map the "City" field to "Contact Home City or Town 1" in the system. Click on the "Map" button after mapping is complete. Step 6: After a successful upload, you will receive a notification confirming the completion to your registered email address. Once the contacts are uploaded and mapped, you can view the data on the screen. Click on the "Details" link at the end of each column to view more information about the contacts. Step 7: Click on "View Data" to see the contacts that have been successfully uploaded into the system. By following the above steps, you'll have imported your contacts into Gridlex Zip efficiently. For those keen on learning about other contact management techniques, like adding contacts individually, refer to How to Add a New Contact in Gridlex Zip? If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 28, 2023, 1:35 p.m.
How to Add a New Contact in Gridlex Zip?
In Gridlex Zip, there are multiple ways to add contacts: manually, by importing, or through the organization page. This guide will specifically explain the process of adding a contact manually. Step 1: Log in to the Gridlex App Suite and click on 'Contacts' located under the Zip section. Step 2: Once you're on the Contacts page, you'll see an option to “Add Contacts”. Click on it to proceed. Note: The availability of this feature depends on your assigned permissions. If you don’t have the permission to view or add contacts, you'll be unable to do so. To obtain access, please reach out to your enterprise admin. Step 3: A form will appear prompting you for the contact's information. Take the time to input details such as the contact name, notes, contact methods (like phone or email), address, and any other relevant details. Step 4: Scroll down to find options for mapping your new contact. Choose the correct profiles, opportunity template, and activity template for the contact. Once done, click on the “Submit” button to save the contact. Step 5: Your contact has been successfully added to Gridlex Zip. Should you need to make any changes in the future, remember you have the flexibility to edit this contact's information anytime you want. Now, you're adept at manually adding contacts within the Gridlex Zip platform. If you're interested in other ways to manage contacts, such as importing and adding multiple contacts at once, follow this guide: How to Import Contacts in Gridlex Zip? Now, you're adept at manually adding contacts within the Gridlex Zip platform. If you're interested in other ways to manage contacts, such as importing and adding multiple contacts at once, follow this guide: How to Import Contacts in Gridlex Zip? If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 25, 2023, 2:04 p.m.
How to Update Contracts in Gridlex Zip?
Welcome to our comprehensive guide on how to update contracts in Gridlex Zip. Contracts are an imperative part of many business dealings, and keeping them current and accurate is essential. Whether you're extending dates or making minor modifications, Gridlex Zip is designed to make this process seamless. This guide will walk you through the simple steps to update or edit a contract. Step 1: Log in to the Gridlex App Suite and click ‘Contracts’ under the Zip section. Step 2: Select the contract's name you wish to update or edit. Step 3: Make the required changes, scroll to the bottom and click ‘Update Contract’ Note: To understand the various fields on this page, please refer to this guide: How to Create Contracs in Gridlex Zip? Note: To view the history of the changes made to the contract, please refer to this guide: How to View Contracts History in Gridlex Zip? Congratulations! You have now learned how to update a contract in Gridlex Zip.
Published | Aug. 24, 2023, 12:43 p.m.
How to Hide or Delete Contracts in Gridlex Zip?
For those who want to manage their contracts more efficiently in Gridlex Zip, this guide provides a clear set of steps to either hide or delete them as needed. Step 1: Log in to your Gridlex App Suite account and click on the "Contracts" option under the Zip tab. Step 2: Once you are on the contracts page, locate the three dots icon on each column. Clicking on this will reveal a dropdown. Note: The "Action" column is enabled by default. To locate the Hide and Delete options, you’ll need to scroll towards the extreme right of the page. For more in-depth guidance, read this guide on how to utilize the listing page to view data. Step 3: In the dropdown, search for the “Action” option. Click “Apply” to add the Action column to your view. Step 4: Look towards the extreme right side of your screen. You'll find a newly added column labeled “Action”. In this column, you’ll see two options: “Hide” and “Delete”. Click on the desired action for the specific contract you wish to manage: Hide: This will remove the contract from the default view but won't delete it. To view contracts that you've hidden, look for the "saved views" option at the top of the page. From the dropdown menu, select "hidden contracts" to see all contracts that have been set to hidden. Delete: This will permanently remove the contract. Please be sure before deleting.It's vital to act with caution when choosing to delete contracts. Once a contract has been deleted, it cannot be restored or retrieved. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 24, 2023, 11:36 a.m.
How to Edit Saved Views in Gridlex Zip CRM?
Follow these steps to edit your saved views: Step 1: Log in to the Gridlex App Suite and click on 'Contacts,' which is located under the Zip section in the navigation menu. Alternatively, if you want to edit a saved view, you can navigate to the specific page where the view is stored. Step 2: Locate the dropdown menu near "Saved View." Click on the dropdown and select the specific view you want to modify. Step 3: After selecting the view you want to display, find the “Edit View” button. Click on it to initiate the editing process. Step 4: This is the stage where you can make required changes to the saved view, such as altering the name, sharing it with specific units, and more. After making the necessary adjustments, click on “Edit and Save.” If you want to delete the existing view, you can do so by selecting the delete option. Note: If you want to create a new saved view from an existing one, you can click on the “Save as New” button. You have successfully edited a saved view in Gridlex Zip CRM. The process is now complete, and you can utilize the modified view as needed. Important Points to Consider Users cannot “edit and save” the Saved Views on the Tickets List Page. Saved views can be edited and saved on the Call Inbox Page, Contacts Page, & Organizations Page. Be mindful of the permissions and units with whom you are sharing the view to ensure it aligns with your organization's policies and procedures. By following this guide, you can easily manage saved views to suit your specific requirements, enhancing efficiency and collaboration within your team.
Published | Aug. 24, 2023, 11:33 a.m.
How to View Contract History in Gridlex Zip?
Welcome to our comprehensive guide on how to view contract history in Gridlex Zip. In this guide, we'll walk you through the simple steps to view the contract history, ensuring you comprehensively understand past interactions and changes made to a contract. Step 1: Log in to the Gridlex App Suite and click ‘Contracts’ under the Zip section. Step 2: Select the specific contract name whose history you wish to view. Step 3: Click on ‘Contract History’ located at the top right. This action will take you directly to that contract’s history page. Step 4: On this page, scroll to view the changes made to the contract. Any modifications will be distinctly highlighted in yellow for easy identification. Furthermore, you can also view the name of the user who made the changes along with the date. Congratulations! you have now learned to view contract history in Gridlex Zip.
Published | Aug. 24, 2023, 5:59 a.m.
How to Create and Pay Bills in Gridlex Sky?
With the help of Gridlex Sky accounting software, users can create, manage purchase orders/bills, and record payment against the bills. In addition, users can add vendor credits, vendor advance, refunds at one place. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. Bill Creation in Gridlex Sky Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Costs” tab. Here, users can view a complete list of all the Bills/Purchase Orders. Step 2: Add Bill/PO by selecting one of the Bill Templates available. Step 3: In the Vendor Section, add/select the vendor and fill the required fields like tax related fields (if any). Fields marked with (*) are to be filled mandatorily in order to get tax reports accurately. Step 4: If the vendor currency is other than Entity’s Reporting, give the conversion rate applicable as on the date. Give the Bill Date, Bill Due date, Invoice Reference (Supplier), Is Reverse Charge Applicable and description (if any). Step 5: In the Item Section, users can add/select the Item from the drop down. Give the quantity and price per unit for the item. Fields marked with (*) are to be filled mandatorily in order to get tax reports accurately. To add multiple items in the bill, click on the “Add Item” button. Step 6: To add taxes, click on “Add Tax” and fill the Tax Line Item Name with Tax Amount. Step 7: Once done, click the “Save” button. Step 8: You have created a new Bill. In order to view a complete list, click on “View Bills/PO”. You can click on any of the Bill ID to view the details of the bill. Step 9: Here, you can edit the bill, pay due and print the bill. Bill Payments in Gridlex Sky Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Costs” tab. Click on “View Bills/PO”. Here, choose the bill to be paid and click on the “Pay Due” button. Step 2: Enter the amount or link the amount from Advances, Credit, Excess payments and Bank transactions. Verify the payment date, select the Payment Mode (Cash/ Debit/Credit Cards/ UPI/ Bank Transfer) and choose Payment Account. Step 3: You can add more taxable items to the bill by clicking on the “Add Tax” button. To make the bill payment, click on the “Save” button. Step 4: To view the complete list of payments, click on the “View Payment” tab mentioned on the top menu of the screen. Here, click on the Payment ID to view the details of the payment. Here, users can edit the payment details by clicking on the “Edit Payment” button. Quick Tip Gridlex Sky offers a list of shortcuts for common tasks. With the help of these quick shortcuts, users can easily navigate to this page without having to scroll through other sections. Click on “Create a Bill” under Costs section to create a bill in a single click.
Published | Aug. 23, 2023, 8:50 a.m.
How to Make Calls in Gridlex Zip?
Making calls in the helpdesk system enhances customer support by allowing support teams to connect quickly with customers, gather information, and resolve issues in real-time. This results in improved communication, coordination, and customer satisfaction. Making calls from within the helpdesk reduces the need for multiple systems, simplifies the support process, and improves efficiency. Follow the steps mentioned below to learn how to make calls in Gridlex Zip. Step 1: Log in to Gridlex and click on the “Calls” tab located under the Inbox & Omnichannel section in the menu bar. Step 2: In the Calls tab, you'll see a list of available inboxes and phone connections. Choose the appropriate inbox and phone connection you wish to use for making the call. Choose the country and type the number you want to dial. Once you are done typing the number, you should see a call icon or a button to start the call. Click on it to initiate the call using Gridlex Zip. Step 3: During the call, Gridlex Zip provides options for viewing and adding activities, profiles, and opportunities related to the contact you are speaking with. These features help you keep track of important information and interactions during the call. For example, you can record the call outcome as an activity. That's it! You have now successfully learned how to make calls using Gridlex Zip. If you encounter any issues or have further questions, don't hesitate to reach out to the Gridlex support team at apps@gridlex.com for assistance.
Published | Aug. 23, 2023, 8:49 a.m.
How to Manage Print Themes in Gridlex Sky?
Follow the steps below to learn how to manage print themes in Gridlex Sky Step 1: Log in to Gridlex Sky and click on the “Accounting & ERP” button located under the Sky section in the menu bar. Step 2: In the Accounting & ERP section, find the Settings option and click on it. Under Invoices/Bills/Transactions Section choose "Manage Themes." Step 3: In the Manage Themes section, you will see a list of predefined (Standard) templates. You have two options: To use a predefined template, simply select the one that suits your needs. To customize a template, choose the "Clone & Edit" option for the template you want to modify. Step 4: If you decide to clone and edit a template, you will be directed to the editing interface. Here, you can modify various aspects of the template, such as the layout, fonts, colors, and content. Make the necessary changes according to the specific requirements of your company. Step 5: Once you have finished editing the template to your liking, you have a few options: To publish the changes and make the modified template live, click on the "Publish" button. The updated template will now be applied to your print themes. If you're not ready to publish yet and want to save your progress, you can use the "Save" option. This allows you to come back and continue editing later. To preview how the changes will look before publishing them, click on the "Preview" option. This will show you a preview of the modified template, helping you ensure everything appears as desired. To reset the recently published version, click on the “Reset” option. By following these steps, you can effectively manage print themes in Gridlex Sky and customize them according to your company's specific requirements. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 8:48 a.m.
How to Set Up a Phone Connection in Gridlex Zip?
Follow the steps mentioned below to learn how to set up a phone connection in Gridlex Zip. Step 1: Log in to Gridlex and click on the “Helpdesk” tab located under the Zip section in the menu bar. Step 2: After clicking on the "Helpdesk" tab, you will be redirected to the Shortcuts page. Here click on “Buy a Phone Number” located under the inbox management section. Step 3: Fill in all the required details, such as selecting the desired inbox, choosing the country, and specifying the capabilities you want for the phone connection. Once you have filled in the information, click on the "Search" button. Step 4: A list of available phone numbers will be displayed on the page. Browse through the list and select the number that meets your requirements. Once you have chosen the desired number, click on the "Buy" button to initiate the purchase. Step 5: You will be prompted to name the phone connection. Enter a suitable name and then click on the "Confirm Buy" button to complete the purchase. Congratulations! You have successfully set up a phone connection in Gridlex Zip. You can now make and receive calls using the purchased phone number. If you’re wondering how to make calls in Gridlex Zip, click here. If you encounter any issues during the process or have any further questions, feel free to reach out to the Gridlex support team at apps@gridlex.com.
Published | Aug. 23, 2023, 8:46 a.m.
How to Create Custom Fields in Gridlex App Suite?
This guide will walk you through the process of creating a custom field in Gridlex App Suite in master data management. Step 1: Log in to Gridlex App Suite and click on "Enterprise Admin Settings" located under the Enterprise Admin section. Step 2: After clicking on "Enterprise Admin Settings," you will be redirected to a new page. On this page, find and click on the "Fields" option to proceed. Step 3: Click on "Add/Edit Custom Field". Fill in the required details for your custom field, such as the field name, description, and select the field type (e.g., text, time, date, image, checkbox, etc.). Once you have entered the necessary information, click on the "Add" button to create the custom field. If you wish to add more fields at once, click on "Add Another Field" and repeat the process. Step 4: If you want to restrict the visibility of these custom fields to specific units or disable the ability to edit and delete the field's values, check the corresponding boxes next to the respective units. Step 5: To view the entire list of custom fields you have created, click on "View Custom Fields" on the same page. You have successfully created custom fields in Gridlex App Suite. Your custom fields will now be available for use in your application. If you encounter any difficulties or have any questions, feel free to reach out to Gridlex support at apps@gridlex.com.
Published | Aug. 23, 2023, 8:44 a.m.
How to Use Call Recording Feature in Gridlex Zip?
Step 1: Log in to your Gridlex App Suite account. Step 2: After logging in, navigate to the Inbox & Omnichannel module and click on “Call Settings”. Step 3: In the Call Settings section, click on “Create New Message”. Step 4: Use the provided feature to record or upload the desired voice. For example, you can record a voice message stating, "This call may be used for training and quality purposes." Step 5: After recording or uploading the tone, click on the "Finish recording" button. Review the recording and ensure it meets your requirements. Once satisfied, submit the recording by clicking on the appropriate button. If you want to record the voice message again, click on “Discard” and create a new voice record. Step 6: Navigate back to the "All Voice Messages" section. Locate the recorded file you just submitted. Fill in all the required fields for the call recording. Select the inbox where you want this call recording to play, select the connection where you will utilize this recording and then click on the "Call Recording" option. Double-check that all the fields are filled correctly. Step 7: Once you have filled in the required fields, click on the "Submit" button. This will activate the call recording feature. From now on, the recorded message will play each time you connect with a prospect. You can repeat these steps to activate the voicemail feature as well by creating a separate voice message for voicemail and configuring the necessary settings. Remember to save any changes and ensure that the recorded messages and settings are configured correctly before using the call recording and voicemail features in Gridlex App Suite.
Published | Aug. 23, 2023, 8:42 a.m.
A2P 10DLC Approval for Using Gridlex SMS Text Feature
What is A2P 10DLC? Application-to-Person (A2P) 10-Digit Long Code (10DLC) refers to a new standard set by telecom carriers in the United States for all business-to-customer text messaging. This system provides businesses with a designated 10-digit phone number for sending automated or bulk messages to their customers. Here's a bit more detail on each component: A2P (Application-to-Person): This refers to the automated sending of messages from an application to individual phone numbers. This could be for purposes like marketing, notifications, reminders, or two-factor authentication. E.g., a bank using A2P 10DLC to send transaction alerts to customers. 10DLC (10-Digit Long Code): Traditional short codes used for mass texting are typically 5-6 digits long. A 10DLC is a regular 10-digit phone number that has been registered and approved for bulk messaging. Why was A2P 10DLC created? A2P 10DLC was created to help regulate and improve the delivery of A2P SMS messages in the United States. It's an initiative within the telecommunications industry to create a more secure and transparent environment for business messaging. Here are some of the key reasons why A2P 10DLC was introduced: Improved Delivery: The A2P 10DLC system allows businesses to send messages through a more direct and controlled route, leading to better delivery rates and customer experiences. Spam and Fraud Reduction: By registering 10DLC numbers, carriers have more information on the sender, which helps in identifying and preventing spam, phishing, and fraudulent messages. This creates a more secure environment for both the sender and receiver. Compliance with Regulations: Implementing A2P 10DLC helps in adhering to various regulatory requirements, including the TCPA (Telephone Consumer Protection Act) in the United States. This allows businesses to send messages in a compliant manner. Cost-Efficient: A2P 10DLC allows businesses to send messages at a lower cost compared to using short codes, making it an attractive option for small and medium-sized enterprises. Branding: With a 10-digit number that can be associated with a business, it's easier for recipients to recognize and trust the sender. This can lead to better engagement and conversion rates for businesses. Overall, A2P 10DLC was created to facilitate a more secure, efficient, and transparent messaging ecosystem for businesses, carriers, and consumers, helping to maintain the integrity of the A2P messaging channel. It enables businesses to communicate with their customers more effectively while complying with regulations and ensuring a higher quality of service. Who needs to register for A2P 10DLC? Any entity or individual that intends to send SMS/MMS messages over a 10DLC (10-digit long code) number from an application to recipients in the United States must complete the registration process for A2P 10DLC. Carriers categorize all SMS traffic originating from Gridlex as being sent from an application. As a result, anyone utilizing a 10DLC number through Gridlex to transmit SMS messages to the US is obligated to go through the registration procedure. Note: It is essential to note that Toll-Free numbers and shortcode numbers operate outside the A2P 10DLC system and remain suitable for messaging end-users in the United States. Registering for A2P 10DLC offers several benefits, including reduced message filtering and increased messaging throughput. Conversely, customers who send messages from a Gridlex 10DLC number without completing the registration will incur additional carrier fees for sending unregistered traffic. How do I get registered? The registration process for A2P 10DLC can be accomplished by filling out this form, here. What information will you require from me to be registered? The information required for 10DLC registration includes your business details (such as legal name, address, and tax ID), your anticipated messaging volume, and the intended use case (e.g., marketing, alerts, 2FA, customer service). Additionally, you'll need to provide details about your messaging content. A2P 10DLC Campaign Approval Requirements Once you submit your information, Gridlex and its telephony and SMS partner will evaluate the application for approval by a third-party board called Campaign Registry. To ensure successful approval of your data, certain criteria must be met. Note: Please be aware that occasionally campaigns may be rejected. In such cases, you will need to resubmit your information, and each resubmission will incur an additional fee. How to ensure campaign approval? To ensure campaign approval in A2P 10DLC (Application-to-Person 10 Digit Long Code), you should follow the guidelines and best practices set forth by the carriers and the Campaign Registry. The process may vary slightly depending on the specific requirements of each carrier, but here are some general steps to increase your chances of getting your campaign approved: Use a Legitimate Business Use Case: Ensure that your campaign serves a legitimate business use case and adheres to the carrier's guidelines. Avoid any deceptive or spammy practices that may lead to rejection. For example., XYZ.Inc uses SMS to send transactional messages related to important updates and reminders to its customers. These messages include order confirmations, delivery updates, and appointment reminders. XYZ.Inc ensures that each message is relevant to the recipient and improves their overall customer experience. Comply with Regulations: Make sure your campaign is compliant with all relevant regulations, such as TCPA (Telephone Consumer Protection Act) and CTIA guidelines. Respect opt-in and opt-out requests and only message users who have consented to receive your messages. Use a Recognizable Sender ID: Choose a recognizable and consistent sender ID that clearly represents your brand or business. Avoid using shortcodes or random numeric sender IDs. Provide Clear Opt-Out Instructions: Include clear opt-out instructions in all your messages, and ensure that recipients can easily unsubscribe from your campaigns. Content Review: Review your message content to ensure it is appropriate, non-misleading, and relevant to the recipient's expectations. Avoid using excessive capitalization, symbols, or misleading language. Volume and Throughput Management: Gradually increase your message volume and throughput as you build a positive reputation with the carriers. Sudden spikes in messaging can trigger suspicion. What is OPT-IN and OPT-OUT process? OPT-IN and OPT-OUT processes refer to the procedures through which end-users can choose to either consent to receiving messages from a specific brand or application (OPT-IN) or request to stop receiving messages (OPT-OUT). These processes are crucial for maintaining compliance with messaging regulations and ensuring that users have control over the messages they receive. OPT-IN: The OPT-IN process involves obtaining explicit consent from the recipient before sending them A2P messages. This consent can be in the form of the user voluntarily subscribing to a service, texting a specific keyword to a shortcode, or any other method that clearly indicates their willingness to receive messages from your business. Example: Let's say you run a retail store and want to send promotional offers to your customers. To collect OPT-INs, you might run a marketing campaign like this: "Text 'JOIN' to 12345 to receive exclusive deals and discounts from XYZ Store. Msg&Data rates may apply. Reply STOP to opt-out." When a customer texts 'JOIN' to the shortcode 12345, they have provided explicit consent (OPT-IN) to receive promotional messages from XYZ Store. OPT-OUT: The OPT-OUT process allows recipients to stop receiving A2P messages whenever they want. This process should be effortless and immediate for the user. When a recipient texts a specific keyword, such as 'STOP,' 'UNSUBSCRIBE,' or 'QUIT,' the system should immediately stop sending them any further messages. Example: Following the earlier example, if a customer wants to stop receiving promotional messages, they can text 'STOP' to the same shortcode 12345. Once the system receives the 'STOP' message, it should immediately remove the customer from the messaging list and acknowledge their OPT-OUT request. What happens after registration? Post A2P 10DLC registration, once your campaign use case is approved, you will be assigned a trust score based on your company's credibility as perceived by carriers. This score will determine the maximum number of SMSs you can send per day per carrier. If you exceed this threshold, your messages may fail to deliver. To maintain a high trust score and ensure smooth SMS delivery, it's essential to adhere to the following guidelines: Opt-in Compliance: Ensure that you only send SMS to customers who have explicitly opted in to receive messages from your company. By doing so, you can keep your opt-out rate low, which is crucial. A high opt-out rate suggests to carriers that you are sending unsolicited, or cold SMS, which is against regulations. If you plan to use SMS for cold outreach, make sure to obtain consent from the recipients through email or phone calls before sending any messages. If your account is flagged for having a high opt-out rate, it could be suspended unless you provide proof of opt-in for a random selection of leads that the affected carrier picks. Minimize High Failure Rate: Prior to importing your contact list to Gridlex and initiating SMS campaigns, use third-party sites to validate the contacts. This step helps you avoid sending SMS to landline numbers, which is considered a signal of spam messages without proper consent. Having a high error rate due to sending messages to invalid numbers or landlines will significantly lower your trust score and may affect SMS delivery success. Conclusion A2P 10DLC is a vital component for businesses that engage in mass messaging. The process of registration, adherence to carrier guidelines, and maintaining an ethical opt-in and opt-out system are essential. By following the prescribed methods, businesses can effectively use A2P 10DLC for a variety of communication needs.
Published | Aug. 23, 2023, 8:38 a.m.
How to Create Custom Profiles with Existing Custom Fields in Gridlex App Suite?
This step-by-step guide will walk you through the process of creating custom profiles with existing custom fields in Gridlex App Suite. Step 1: Log in to Gridlex App Suite and click on "Zip CRM Settings" located under the Enterprise Admin. Step 2: Under the "Profiles" section, click on the "Profiles" option. Step 3: After accessing the "Profiles" section, a new page will appear. On this page, look for the "Create Section" option in the top menu bar and click on it. Step 4: In the newly created section, find and click on the "Add Custom Field" option. Fill in the required details for your custom field. Once you have configured the custom field to your liking, click on the "Submit" button to save it. Step 5: After clicking "Submit," your custom field will be added to the list of fields within the section you created. You can review and manage all your custom fields from this page. Step 6: To utilize the custom field, you need to map it to the appropriate profiles, such as Organizations or Contacts. Navigate to the "Create Profile" section. Select the relevant profile you want to map the custom field to. Allow the profile to access the custom field by selecting it from the available field options. Once you are satisfied with the profile settings, click on the "Submit" button to save the changes. Note: If you want to use this profile for newly imported or created contacts, please choose "Auto Select this profile while adding new Organization or Contact". However, if you only want to add historical contacts that already exist in the system, please choose "Show and Map this profile to ALL Historical organizations or contacts". You can select both options according to your needs. You have successfully created custom profiles with existing custom fields in Gridlex App Suite.
Published | Aug. 23, 2023, 8:36 a.m.
How to Ensure Your Calls Aren't Flagged as Spam: Best Outreach Practices
Cold calling has long been essential for businesses to reach potential clients. But the rise of spam calls is making it difficult for businesses as customers are more suspicious and conscious when answering unknown calls leading to low call connect rates. The Federal Communications Commission (FCC) has recognized this issue and introduced new regulations to crack down on spam and scam calls. Companies relying on phone outreach must swiftly adapt to the FCC's guidelines in this new regulatory environment. Failure to comply could lead to legitimate business calls being mislabeled as "Spam Likely" or "Scam," seriously hindering outreach efforts. This guide will help you understand this new landscape, ensuring your calls reach the intended recipients without negative labeling. How to Avoid Being Flagged as Spam? To ensure your outbound calls reach your customers with genuine caller IDs, it is essential to validate your number that you purchased on the Gridlex platform. You can do this by registering the number on Free Caller Registry. This one-stop portal quickly sends your details to analytics firms like First Orion, Hiya, and TNS. This helps build a positive reputation for your numbers with the major U.S. wireless carriers, ensuring that your legitimate calls aren't mistakenly marked as spam or scam. Once you've registered, each analytics service provider, such as First Orion, Hiya, and TNS, will send you a confirmation notification. They will individually check the information you've submitted and keep in direct contact with you. Although this process simplifies registration, going directly to the analytic provider can lead to quicker registration and more efficient call delivery, allowing you to connect with your customers faster. While this helps legitimize your numbers, you must still be cautious in your outreach activities. Engaging in spam-like behavior, even after registration, may cause your calls to be flagged as spam. Upholding ethical practices and remaining vigilant is essential to maintaining a positive reputation with carriers. Why Are Calls Flagged as Spam: Best Outreach Practices to Follow Telephone carriers set up several safety measures to protect consumers from spam activity. Understanding why calls are labeled as spam is crucial to avoid being marked as suspicious. Here's a brief explanation of the typical triggers: Pattern Recognition: Calls following suspicious patterns, such as quick, repeated dialing, may be flagged as spam. To avoid this, prioritize authenticity in outreach efforts and avoid robotic and mass-dialing. Community Feedback: If multiple users report a number as spam, it can become flagged. So make sure to maintain clarity and honesty in communication. Adherence to Legal Guidelines: It's essential to comply with regulations such as adhering to the national Do-Not-Call Registry, knowing the legal calling times in different states, and identifying yourself and your company on every call. Third-party Analytic Providers: Carriers often work with analytic firms to analyze calling patterns across networks, identifying spam-like behavior. To avoid being flagged, maintain ethical calling practices and clear communication. Avoiding Blacklists: Being on known blacklists may lead to calls being blocked. To prevent this, adhere to ethical practices. Opt-In and Opt-Out Options: Create processes for contacts to opt-in to receive communication via phone and allow them to opt out if they wish. Complying with these preferences helps maintain trust and avoids being marked as spam. Local Phone Number Usage: Using a local phone number can enhance the perception of legitimacy in your calls. Updated Calling Lists: Regularly update calling lists to avoid repeatedly contacting those who don't answer, which may lead to being marked as spam. Adhering to the new FCC regulations is vital for successful phone outreach. By implementing the practices outlined in this guide, businesses can ensure ethical calling, build trust, and avoid being perceived as spam.
Published | Aug. 23, 2023, 8:34 a.m.
How to Create Attendance Policy & Shift Rules?
Welcome to the user manual guide for managing attendance policies and shift timings using the Ray HRMS system. Step 1: Log in to Gridlex Ray and click on the “HRMS” tab located under the Ray section in the menu bar. Step 2: Hover over the Settings option in the top menu bar, and select Ray HRMS Settings from the drop-down menu. Step 3: Select "Policy Management" and then click on "Attendance Policy" from the submenu. Step 4: On the Attendance Policy page, click on the "Add Attendance Policies" button. Step 5: Fill in all the required details in the form that appears, such as policy name, policy type, attendance marking, etc. Once you have filled in all the necessary details, click on the "Submit" button to add the attendance policy. Step 6: Next, head back to the Ray HRMS Setting page, and click on "Shift Management". Select "Manage Shift". Step 7: Click on “Add Shift Master”. Step 8: In the form that appears, enter the shift name, start time, end time, and other relevant details based on your organization's needs and policies. Once you have entered all the details, click on the "Save" button to add the shift rule to the list. You can add multiple rules by following the same process. Make sure to create the shift timings based on your organization's requirements. Congratulations! You have successfully added attendance policies and shift timings to your Ray HRMS account. These settings will now be applied to your employees' attendance records. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 8:32 a.m.
Calling and SMS Price Plans in Gridlex Zip
Gridlex Zip usage based calling and prices are based on a combination of factors. It is important to note that prices are subject to change based on different market conditions and locations. To view the detailed country specific information, please click here for this spreadsheet. Please refer to the table below for the pricing structure of US to US calls and SMS using Gridlex Zip: Calls Pricing: Location To Make Calls To Receive Calls United States & Canada $ 0.0140/ min $ 0.0085/ min (local numbers) United States & Canada - Toll Free $ 0.0140/ min $ 0.0220/ min (toll-free numbers) United States - Alaska $ 0.0140/ min United States - Hawaii $ 0.0140/ min Phone Numbers Pricing: Phone Number Type Phone Number Price / month Inbound Voice Price Inbound Trunking Price / min Local Calls $ 1.15 $ 0.0085 $ 0.0034 Toll-Free Calls $ 2.15 $ 0.0085 $ 0.013 SMS Pricing: Number Used Type To Send To Receive Local Numbers Inbound SMS Price / msg $ 0.0079 $ 0.0079 Toll-Free Numbers Inbound SMS Price / msg $ 0.0079 $ 0.0079 Local Numbers Inbound MMS Price / msg $ 0.0200 $ 0.0100 Toll-Free Numbers Inbound MMS Price / msg $ 0.0200 $ 0.0200 Other Details: Browser / App Calling $ 0.0040/ min (to make calls) $ 0.0040/ min (to receive calls) Call Recording $ 0.0025/ min $ 0.0005/ min per mo Answering Machine Detection $ 0.0075/ call Calls Per Second (CPS) 1 CPS/ Free How to use Calling Solution in Gridlex Zip? Step 1: Sign Up for Gridlex Zip 30-Day Free Trial To start your free trial, fill out the required information, including your name, email address, and desired password. Click "Sign Up" to complete the registration process and activate your free trial. Step 2: Receive $2 Credit in Your Gridlex Zip Wallet After successfully signing up, Gridlex Zip will automatically add $2 to your wallet, which can be used to avail the calling feature. Step 3: Buy a Phone Number Click on “Buy a Phone Number”. Browse the available phone numbers and choose the one you prefer. Note: If the cost of the selected number exceeds $2, you need to add more funds to your wallet. To add funds, navigate to the "Wallet" section and follow the prompts to deposit the required amount. Once you have sufficient funds, proceed to purchase the chosen phone number. Step 4: Start Making Calls In your Gridlex Zip account, go to the "Make & Receive Calls" section. Dial the phone number you wish to call by entering the number in the “Phone Number” field. Press the "Call" button to initiate the call. Now you can enjoy making calls using your Gridlex Zip account! If you encounter any difficulties or need assistance, feel free to reach out to us at apps@gridlex.com.
Published | Aug. 23, 2023, 8:30 a.m.
How to Add Users/Employees in Gridlex Ray?
Welcome to the user manual guide for creating a new user/employee in Gridlex Ray HRMS! Follow the steps below to create a new employee in the system. Step 1: Log in to Gridlex Ray and click on the “HRMS” tab located under the Ray section in the menu bar. Step 2: Hover over the Settings option in the top menu bar, and select Ray HRMS Settings from the drop-down menu. Step 3: Click on “Create New Employee”. Step 4: Fill in all the required details for the employee such as name, user name, and password. Ensure that all the fields marked with an asterisk (*) are filled in. Once done, click on the "Next" button. Step 5: Fill in the employee details such as their address, contact details, and other relevant information. Ensure that all the fields marked with an asterisk (*) are filled in. Step 6: Create Reporting Hierarchy in the Policy Management section and map it as required in the employee details form. Once done, click on the "Submit" button. Congratulations! You have successfully created a new employee in Gridlex Ray HRMS. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 8:29 a.m.
How to Create Pre-Call Recording Message in Gridlex Zip?
Creating a pre-call recording message in a helpdesk system helps provide professional and informative customer support. It sets expectations for the call, provides important information like recording consents, office hours and business details, and improves customer satisfaction by ensuring efficient and effective handling of calls. The pre-call recording message can be customized to meet the organization's specific needs. This leads to better customer support and effective management of customer inquiries. In this video, we'll show you how to create a pre-call recording message in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 8:25 a.m.
How to View Attendance, Leave and Payroll Reports in Gridlex Ray?
Gridlex Ray HRMS tool is designed to assist HR departments in managing employee data and information. Gridlex Ray HRMS tool provides various types of reports, including attendance, leave, and payroll reports, which are essential for effective HR management. Attendance Reports: These reports provide information about the employee's attendance, such as the number of hours worked, days present, absent, late, or early leaves. Leave Reports: Leave reports show the details of employees' leave history, such as the types of leaves taken, leave balances, and approvals. These reports help HR managers to manage leave requests, identify trends in leave usage, and ensure compliance with company policies and legal requirements. Payroll Reports: Payroll reports contain employee compensation data, such as salaries, bonuses, deductions, and taxes. HR managers use payroll reports to calculate and process payroll accurately, monitor employee compensation, and comply with regulatory requirements. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 8:21 a.m.
How to Set Up Approvals Process in Gridlex Ray?
The approvals process is a critical feature of HRMS tool that increases accountability by requiring multiple individuals to review and approve HR actions. This can help reduce the risk of fraud, bias, or other unethical behaviors. Approval processes can streamline HR workflows by automating routine tasks and routing approvals to the appropriate individuals. This can help reduce administrative tasks and free up HR staff to focus on more strategic activities. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 8:18 a.m.
How to Manage Your Finances With Gridlex Ray?
Are you looking for an efficient way to manage your finances and streamline your HR processes? Introducing Gridlex Ray - the powerful human resource management software designed to help you take control of your finances and HR processes. With its user-friendly interface and advanced features, managing your finances has never been easier. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 8:16 a.m.
How Can You Use GeoTrack Feature in Gridlex Ray?
GeoTrack is a feature in Gridlex Ray HRMS software that can be used to manage attendance of the employees as it can track the location of employees while marking their attendance. This helps in preventing time fraud and provides accurate records of employee attendance. In addition, companies that have field service employees, GeoTrack can be used to track their location and monitor their activities to ensure that they are fulfilling their assigned tasks and visiting the correct locations. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 8:13 a.m.
How to Manage Employee Leave and Attendance in Gridlex Ray?
Gridlex Ray offers leave and attendance management which is an important feature as it allows employers to efficiently manage employee absences, ensure compliance with labor laws and company policies, and maintain accurate attendance records. This feature can also help in automating leave approvals and calculations, improving overall productivity and reducing errors in record-keeping. Additionally, it enables employees to track their own attendance and leave balances, and makes it easier for managers to plan resources and ensure adequate coverage. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 8:11 a.m.
How to Manage your Employee's Data Effectively in Gridlex Ray?
Gridlex Ray HRMS software can help manage employee data effectively by providing a centralized database to store and access employee information, automating HR processes such as onboarding and performance management, tracking employee time and attendance, and generating reports and analytics to support HR decision-making. It can also improve communication and collaboration between HR and employees, enhance data accuracy and security, and increase overall HR efficiency and productivity. Gridlex Ray software offers a centralized employee database where all employee data can be stored securely. It ensures that all employee information is in one place and can be accessed easily. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 8:09 a.m.
How to Utilize Voice Broadcast feature for Efficient Customer Support?
The Voice Broadcast feature is crucial for efficient customer support, allowing organizations to quickly reach many customers or stakeholders. It automates the delivery of important information or notifications, improving response times, communication, and customer satisfaction. The feature saves time and reduces manual effort by automating voice message delivery, providing a powerful and efficient way to communicate with customers and stakeholders, improving response times and customer satisfaction, and reducing the time and effort required to support customers effectively. In this video, we'll demonstrate how to use Gridlex Zip's Voice Broadcast feature for effective customer support. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 8:06 a.m.
How to View Incoming Voicemail Recordings And How to Configure Voicemail to a Particular Phone Connection?
In a helpdesk system, viewing incoming voicemail recordings helps to ensure efficient and effective customer support by allowing support teams to listen to customer messages, gather information, and respond promptly. This improves communication and coordination between support teams and leads to better customer satisfaction. Viewing voicemail recordings within the helpdesk system simplifies the support process. Configuring voicemail to a specific phone connection in a helpdesk system is crucial for efficient customer support. It routes voicemails to the appropriate team member, improving communication, coordination and customer satisfaction as inquiries are handled efficiently. This also simplifies the support process and reduces the need for multiple systems. In this video, we'll demonstrate how to view incoming voicemail Recordings and configure voicemail to a particular phone connection in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:35 a.m.
How to Manage Multiple Sites in Gridlex Zip?
Managing multiple sites in a helpdesk system is important for organizations that have multiple products, services, or customer groups. By having the ability to manage multiple sites, organizations can provide a tailored online presence for each of their customers, displaying information and support resources specific to their needs. This leads to improved customer satisfaction, as customers have access to the information they need, and support teams can more efficiently handle customer inquiries. Additionally, managing multiple sites within the helpdesk system can simplify the support process. Customers can access information and resources directly from their respective sites, reducing the need for support teams to handle routine inquiries. By managing multiple sites, organizations can provide better customer support and ensure that customer inquiries are effectively managed. To learn more about managing multiple sites on Gridlex Zip, you can watch a video provided by the platform. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:33 a.m.
How to Create a Ticket in Gridlex Zip?
A ticket in a helpdesk system is used to track and manage customer inquiries and requests for support. It serves as a central repository of information and communication between the customer and support team, allowing for efficient and organized resolution of issues. Using a ticket system enables the support team to prioritize, categorize, and resolve requests in a timely manner, providing a better overall customer experience. This video will demonstrate how to create a ticket in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:31 a.m.
How to Configure Permissions in Gridlex Zip?
Configuring permissions in a helpdesk is important because it ensures that sensitive information and data is kept secure and only accessible by authorized personnel. By setting permissions, you can control who has access to certain information and functionalities within the helpdesk. This helps to prevent unauthorized access and misuse of information. In addition, by granting access to the right information and functionalities, helpdesk agents can respond to customer inquiries more efficiently and effectively. This leads to improved customer satisfaction. In this video, we'll show you how to configure permissions in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:29 a.m.
How to Sign Up For Gridlex Zip?
Signing up for Gridlex Zip is easy and straightforward. First, visit the Gridlex Zip website and click the “Sign Up” link at the top of the page. On the next screen, enter your email address, password, etc. Once you’ve completed the form, click the “Sign Up” button to create your account. From there, you can explore Gridlex Zip’s features, such as Call, SMS Text, Email & More from unified CRM & Customer Service Help Desk Software. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:27 a.m.
How to Create Sites in Gridlex Zip?
Creating a site within a helpdesk system is important for improving customer satisfaction and providing efficient customer support. The site can showcase information about products and services and provide support resources, reducing the need for support teams to handle routine inquiries. This leads to improved communication and better customer experience. Organizations can provide better support and effectively manage customer inquiries by having a site. This video will show you how to create sites in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:25 a.m.
How to Effectively Manage Statuses in Gridlex Zip?
Managing statuses effectively in a helpdesk system is crucial for tracking tickets' progress, maintaining clear communication with stakeholders, improving accountability and transparency, ensuring tickets are addressed in priority order, and providing a clear picture of the support team's workload. Customer can create statuses according to the requirement. Proper management of statuses leads to improved efficiency, enhanced customer satisfaction, and effective addressing of customers' needs. The video will show how to manage statuses effectively in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:22 a.m.
How to Use Predictive Dialer in Gridlex Zip?
A Predictive Dialer in a helpdesk streamlines support processes, reducing wait time and increasing the number of calls made by agents. It helps improve customer satisfaction by reducing missed and abandoned calls and connecting agents to the right customers. Real-time reporting and analytics provide insight into call activity and agent performance. The Predictive Dialer is a valuable tool that helps organizations provide effective and efficient customer support, enhancing customer satisfaction and overall productivity. We will show you how to use the predictive dialer in Gridlex Zip in this video. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:19 a.m.
How can we Convert an Email into a Ticket in Gridlex Zip?
How can we Manually Convert an Email into a Ticket in Gridlex Zip? How can we Automatically Convert Email to Ticket in Gridlex Zip? If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:18 a.m.
How to Prioritize Tickets in Gridlex Zip?
Prioritizing tickets in the helpdesk service address the most pressing and critical issues first, reducing downtime and improving customer satisfaction. It balances the support team's workload, improves response times, and ensures efficient resolution of tickets. Transparency and accountability are improved by providing clarity on prioritization. All tickets are addressed efficiently, avoiding missed or overlooked tickets. In Gridlex Zip, we have custom priorities. Customer is able to make /create their own priorities based on their requirements. This leads to effective and efficient support processes, enhancing customer satisfaction and overall productivity. How to Prioritize Tickets in Gridlex Zip is demonstrated in the video. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:15 a.m.
How to Manage Ticket Templates and Workflows in Gridlex Zip?
Managing ticket templates in a helpdesk system streamlines support by providing custom field options according the requirements. It helps in collecting the required information in order to solve a ticket. This leads to improved speed and quality of responses, resulting in a better user experience. This video will show you how to manage ticket templates in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:12 a.m.
How to Send and Receive SMS in Gridlex Zip?
In a helpdesk system, sending and receiving SMS is crucial for providing efficient and effective customer support. It helps organizations to communicate with customers in real time and improve response times, customer satisfaction, and overall productivity by enhancing communication, providing a convenient support channel, and integrating with other support channels. In this video, we will show you how to send and receive SMS in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:10 a.m.
How to Use the Auto Dialer in Gridlex Zip?
The auto dialer in a helpdesk system streamlines support processes and improves call efficiency by reducing wait time and missed/abandoned calls, leading to higher customer satisfaction. It also improves call management by connecting agents to the right customer at the right time. It provides real-time reporting and analytics to track call activity, agent performance, and customer satisfaction. Using an auto dialer helps organizations provide efficient and effective customer support, improving overall productivity and customer satisfaction. We'll show you how to use the auto dialer in Gridlex Zip in this video. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:07 a.m.
How to Import Contacts and Create Saved View in Gridlex Zip?
This guide will walk you through the process of importing contacts and creating a saved view in Gridlex Zip. Step 1: Log in to Gridlex App Suite and click on "Contacts" located under the Zip section in the navigation menu. Step 2: After clicking on "Contacts," you will be redirected to the contacts page. Look for the "Add Contacts" option on the top navigation bar and click on it. Step 3: On the "Add Contacts" page, you will see an option to "Import" contacts. Click on the "Import" button to initiate the import process. Before proceeding, you can download the sample file to understand the format that is supported by the system. Step 4: Once you have downloaded the sample file, review its format to ensure your data aligns with the system's requirements. For example, here, you can view the data view. Step 5: Choose the file with your contacts and upload it to the system. The time taken for the upload will depend on the number of contacts being imported. Map the fields in your spreadsheet to the corresponding fields in the system. For example, map the "City" field to "Contact Home City or Town 1" in the system. Click on the "Map" button after mapping is complete. Step 6: After a successful upload, you will receive a notification confirming the completion to your registered email address. Once the contacts are uploaded and mapped, you can view the data on the screen. Click on the "Details" link at the end of each column to view more information about the contacts. Step 7: Click on "View Data" to see the contacts that have been successfully uploaded into the system. Step 8: To create a saved view, click on "Save View" located on the page. Check the box "Share with specific users only" to restrict access to selected users. Select the user(s) you wish to share the saved view with. Click on the "Save" button to create the saved view. Note: If you want to share the list with specific units, you can click on "Share with specific units only. Step 9: To access your saved view, navigate to the "Saved Views" section. Locate and select the name of the saved view from the list. Congratulations! You have successfully imported contacts and created a saved view in Gridlex Zip. Now you can manage and share your contacts effectively. If you encounter any issues or have further queries, feel free to reach out to Gridlex at apps@gridlex.com.
Published | Aug. 23, 2023, 7:04 a.m.
How to Organize and Sort Labels in Gridlex Zip?
Sorting labels in a helpdesk system are crucial for maintaining an organized and efficient workflow. It allows users to quickly and easily find and manage information, reducing confusion and errors. Properly sorted labels also improve the overall user experience, making the information more accessible and easier to navigate. By sorting labels, you can streamline workflows, enhance productivity, and ensure everyone is on the same page. We'll demonstrate how to organize and sort labels in Gridlex Zip in this video. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 7:02 a.m.
How to Create and Manage Chart of Accounts (COA) with Gridlex Sky Accounting Software?
The chart of accounts is the list of all the financial accounts included in the financial statements of a company. It provides a way to categorize all of the financial transactions that a company conducts during a specific accounting period. The main account types include Revenue, Expenses, Assets, Liabilities, and Equity. Gridlex Sky allows users to view a list of accounts and their balances in the system. It is a great way to track your finances and ensure that all your accounts are in order. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. How to Create a New Account? Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice where you want to create and manage your Chart of accounts. Go to the settings tab to make the required changes. Step 2: In the settings dashboard, click on “Manage Accounts” Step 3: Click on the Add/Edit Account. Step 4: Fill in the required details like the Account Head, Account Type Detail, Account Name, Parent, Opening Balance Amount, Opening Balance Type, and Date. After filling in all the required details, click on “Save” to confirm the mentioned details. Step 5: Tada! You have created a new account in 4 simple steps. Note: Users can edit their account details by clicking on the edit button. Further, they can download their list of account details anytime and anywhere. Quick Tip Users can view a list of shortcuts for common tasks on the dashboard. In one single step, users can directly navigate to the accounts section by clicking on “Update your Chart Of Accounts to customize for your business” present on the screen.
Published | Aug. 23, 2023, 6:57 a.m.
How to View Profit & Loss Statement in Gridlex Sky?
Gridlex Sky allows users to view detailed Profit and Loss Statements that can be used to track the financial performance of a business over time. Businesses can use these reports to assess whether they are making a profit or loss and to track the total income and expenses. For example, all the business related transactions like invoices, bills, expenses, other income, etc will be recorded in the P&L statement. In addition, users can view P&L Statements in accordance with the Center, Division and Label-wise. Gridlex Sky offers Schedule - III format for the companies as per the requirement of the Companies Act, 2013. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. How to View Profit & Loss Statements in Gridlex Sky? Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and select “By Entity” tab. Step 2: Users will be directed to the “P&L By Account” section. Here, users can view the Profit & Loss Statement for a certain period. Furthermore, users can utilize the filters to view custom time period i.e. From and To Date. In addition, users can view the entire report in Vertical view and Horizontal view. Note: Users can download the Profit & Loss Statement in Excel and PDF format by clicking on the “Download” button. Vertical View: Horizontal view: Step 3: Go to “Dashboard” to view the Graphical Representation of the Profit and Loss. Users can also customize the period they are willing to view. In addition, this allows users to gain a visual representation of the expenses, revenue, and P&L. Step 4: Click on “Variance Analysis” to compare Period 1 with Period 2 i.e., users can compare actual financial results to a budget or forecast. With the help of variance analysis, users can identify any significant deviations from the budget or forecast. Step 5: To view complete details by account, go to Reports >> Click on By Entity (Under P&L Statement) and Click on “P&L by Account''. Here, click on any property to view the entire details. For example, Click on “Supplies and Materials - DE” to view the transaction details, transaction type, reference, credit & debit amount, etc associated with that particular property. How to View Schedule III in Gridlex Sky? Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and select “Schedule III” tab. Step 2: Here, users can view the P&L Statement in Schedule - III format as per the requirement of the Companies Act, 2013. Users can use filters like Time period, filter by center, division, labels, etc to narrow their view for a specific period. Furthermore, users can edit their account mapping by clicking on the “Edit Account Mapping” present in the top right corner of the screen. Consolidated View: Detailed View: Step 3: Here, users can edit their account types, write notes and descriptions (if any). Once done, click on the “Save” button. Quick Tip Gridlex Sky offers a list of shortcuts for common tasks. With the help of these quick shortcuts, users can easily navigate to this page without having to scroll through other sections. Click on “Review your P&L” under Reports section to view the Profit and Loss Statement in a single click.
Published | Aug. 23, 2023, 6:56 a.m.
How to Create a Journal Entry in Gridlex Sky?
Journals are used to keep track of financial transactions. i.e., a record of all business transactions. Transactions are typically recorded in a journal before being recorded in a ledger account. With Gridlex Sky, users can develop detailed journal reports that can be used to make decisions about financial planning. They can keep a track of their debits and credits, income and expenses, money transfer, and many more. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. Creation of Journal in Gridlex Sky Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Journal” section and click on “Add Transaction”. Step 2: Here, you can add a transaction by selecting one of the Transaction Templates available. For example, you can select a salary template, manual journal, vendor payment, etc. Step 3: Give the Journal Date, Journal Mode, Journal Reference, and Journal Description (if any). If the transaction currency is other than Entity’s Reporting, give the conversion rate applicable as of the date. Step 4: After that, fill in all the necessary transaction details. Select the “Debit Account” and enter the transaction amount and also enter the notes (if any). Next, Select the Credit Account and enter the transaction amount and enter the notes (if any). Once done, click on the “Save” button. Note: If the transaction had multiple Debit/Credit accounts, you could add them by clicking on the “Add Debit/Credit Transaction” and entering the amount (if any). How to View Transactions in Gridlex Sky? Step 1: To view a complete list of transactions, go to the “Journal” section and click on the “View Transactions” from the top menu. Here, users can utilize the filters to avail the transaction details more effortlessly. Step 2: To view more details like Journal Mode, Date, Reference, etc, click on the “Transaction ID”. In addition, you can edit and print the journal entry by clicking on the “Edit” and “Print” buttons present on the right side of the page. How to View Journals in Gridlex Sky? Step 1: To view a complete list of Journal Entries, go to the “Journal” section. Here, users can view a list of Journal entries. Users can also utilize the filters to avail the transaction details more effortlessly. Click on the “Transaction ID” to view more details about the journal. Note: Users can download the list of Journal Entries in Excel and PDF format by clicking on the “Download” button. Step 2: After clicking on the “Transaction ID”, users can view the complete details like the amount, currency, date, etc. Step 3: To view Audit Trail details, click on the “Audit Trail” button present next to the “Journal Details” button. Quick Tip Gridlex Sky offers a list of shortcuts for common tasks. With the help of these quick shortcuts, users can easily navigate to this page without having to scroll through other sections. Click on “Create a Manual Journal Entry / Transaction” to edit/add/view Journal or Transactions with one click.
Published | Aug. 23, 2023, 6:55 a.m.
How can Users Utilize Email Templates in Gridlex Zip?
Email templates in a helpdesk system allow users to respond quickly to common customer inquiries and requests through pre-written, standardized responses. This saves time and ensures consistent communication with customers. Users can customize and personalize email templates to meet the specific needs of their support operations and can easily access and use the templates directly from their email inboxes. By utilizing email templates, users can improve the speed and quality of their responses, leading to a better customer experience. In this video, we'll illustrate how users can use email templates in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 6:55 a.m.
How Can Users Map Organizations to Entity?
This video will explain how to map organizations into an entity in Gridlex Zip. Mapping organizations to entities in a CRM is important because it allows businesses to better identify and target their customers and prospects. By creating a mapping of organizations to entities, businesses can better understand the relationships between their customers and prospects, and gain insights into their buying behavior. This makes it easier to create targeted campaigns and offers that are tailored to their needs and desires. Additionally, mapping organizations to entities in a CRM system can help businesses ensure that their customer data is accurate, up-to-date, and organized in a way that is easily actionable. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 6:52 a.m.
How to Prepare and Analyze Balance Sheet and Cash Flow Reports in Gridlex Sky?
The balance sheet and cash flow reports are two of the most important financial statements in accounting. The balance sheet report shows a company's assets, liabilities, and equity, while the cash flow report shows a company's cash inflows and outflows. With the help of Gridlex Sky, users can utilize these reports to capture the condition of the company's finances. Users can dive deeper in the Balance Sheet and Cash Flow Reports that can be used to make business plans for the future. Furthermore, they can export these reports in PDF format as well. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. Balance Sheet Reports in Gridlex Sky Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and select the “By Entity” tab in the Balance Sheet module. Step 2: Here, users can view a financial statement that shows the assets, liabilities, and equity of a business at a specific point in time. Select the date range for which you want to prepare the balance sheet. For example, you can set the time period for the previous month, previous year or customize your dates as per your business requirements. You can also customize the view of the sheet. Vertical View Horizontal View: Step 3: If you need to make any adjustments, you can do so by clicking on the relevant particulars and revising the required changes. Once you have verified that the balances are correct, you can save them by clicking the "Save" button. Step 4: Users can view and generate their balance sheet according to item-wise, center-wise, division-wise, and label-wise. Balance Sheet Reports - Schedule III Format Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and select the “Schedule III” tab in the Balance Sheet module. Step 2: Enter your asset and liability accounts into the appropriate sections of the balance sheet template. Click on “Edit Account Mapping” to edit the mapping of the Account Types. Once done, click on the “Save” button. Cash Flow Reports in Gridlex Sky Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and select the “By Entity” tab in the Cash Flow module. Step 2: Users will be directed to the “Entity Cash Flow” section. Here, users can view the Profit & Loss Statement for a certain period. Furthermore, users can utilize the filters to view custom time period i.e From and To Date. In addition, users can view the entire report in Vertical view and Horizontal view. To expand the section, click on (+) and to collapse click on (-). Note: Users can download the Profit & Loss Statement in Excel and PDF format by clicking on the “Download” button. Step 3: Apart from Entity Cash Flow, users can view and generate their cash flow reports by customer, by vendor, by item, by center, by division, and by label.
Published | Aug. 23, 2023, 6:47 a.m.
How to Generate GST Reports in Gridlex Sky?
The Goods and Services Tax (GST) is a value-added tax that is levied on the supply of goods and services in India. The GST is administered by the Central Government of India and is charged at different rates depending on the type of goods or services being supplied. A GST report in accounting software typically includes details such as the GST rate applied, the amount of GST collected, and the amount of GST claimed as input tax credit. This information can be used to ensure that the business is complying with GST regulations and to identify any potential tax savings opportunities. Gridlex Sky Accounting Software provides a simple and efficient way to generate GST reports for India. It is designed to help businesses keep track of their GST obligations, and to ensure that they are compliant with the latest regulations. Gridlex Sky offers a wide range of features, including a range of attributes to make report generation easy and efficient, including the ability to create custom reports, export data to Excel, and more. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. Generate GST Reports in Gridlex Sky GSTR-1 Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and go to “GST Reports Module”. Here, Gridlex Sky offers various GST Reports like GSTR-1, GSTR-3B, etc. Select “GSTR - 1”. Step 2: GSTR-1 is a monthly return that businesses registered under the Goods and Services Tax (GST) in India are required to file. The return contains details of all outward supplies made by the business during the month, including the value of supplies, the applicable GST rate, and the GST amount collected. Here, you can view the taxable value, IGST Amount, CGST Amount, etc. Users can select the date range they want to view the data. Once done, download the file in PDF, JSON, or Excel spreadsheet format for further analysis. GSTR-3B Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and go to “GST Reports Module”. Here, Gridlex Sky offers various GST Reports like GSTR-1, GSTR-3B, etc. Select “GSTR-3B”. Step 2: GSTR-3B is a monthly self-declared summary return that businesses registered under the Goods and Services Tax (GST) in India are required to file. The return contains a summary of the tax liability for the month, including details of the taxable supplies made and received, the applicable GST rates, and the GST amount paid or collected. Users can select the date range they want to view the data. Once done, download the file in PDF, or Excel spreadsheet format for further analysis. GST Filing Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and go to “GST Reports Module”. Here, Gridlex Sky offers various GST Reports like GSTR-1, GSTR-3B, etc. Select “GST Filing”. Step 2: Enter your GST User Name and click on “Login”. Once done, users can view a pop-up. Click on “Request OTP”. An OTP will be sent to the registered mobile number. Step 3: Here, click on Save. Once done, users can view the report they want to view like GSTR-1, GSTR-2, GSTR-3B, etc. Step 4: If not filed, users can view this red alert on the screen. Step 5: Users can also select the GST Filing Preferences. Quick Tip Gridlex Sky offers a list of shortcuts for common tasks. With the help of these quick shortcuts, users can easily navigate to account receivable and account payable page without having to scroll through other sections. Click on “Review your GSTR-1, GSTR-3B” to directly view the data.
Published | Aug. 23, 2023, 6:45 a.m.
How to Add Users in Gridlex App Suite?
This guide provides instructions on how to add users to the Gridlex System, allowing them access to various applications and functionalities within the system. 00:00: This guide provides instructions on how to add users to the Gridlex system. 00:05: Click on the "Add Users" button. 00:08: Click on the "First Name" field. 00:11: Enter the first name of the user. 00:14: Click on the "Last Name" field. 00:17: Enter the last name of the user you wish to add to the system. 00:21: Click on the username. Provide either the work email of the user or the name of the user. If you choose to enter the name, kindly ensure that you also enter the work email in the designated "Work Email Field" mentioned below. 00:35: Please check this box if you want to assign this specific user to this unit. 00:40: Click on the "Add" button once you are certain about the unit to which the user should be mapped. 00:45: To remove a specific user, navigate to the "Users" tab and click on the "Make Inactive" button. 00:51: This guide covered the process of adding users to our Gridlex system. 00:00: This guide provides instructions on how to add users to the Gridlex system. 00:05: Click on the "Add Users" button. 00:08: Click on the "First Name" field. 00:11: Enter the first name of the user. 00:14: Click on the "Last Name" field. 00:17: Enter the last name of the user you wish to add to the system. 00:21: Click on the username. Provide either the work email of the user or the name of the user. If you choose to enter the name, kindly ensure that you also enter the work email in the designated "Work Email Field" mentioned below. 00:35: Please check this box if you want to assign this specific user to this unit. 00:40: Click on the "Add" button once you are certain about the unit to which the user should be mapped. 00:45: To remove a specific user, navigate to the "Users" tab and click on the "Make Inactive" button. 00:51: This guide covered the process of adding users to our Gridlex system. Step 1: Log in to Gridlex and click on the “Add Users” tab located under the Enterprise Admin section. Step 2: After clicking on the "Add Users" tab, you will be directed to a page where you can add user details. Enter the First and Last name of the user you want to add to the system. Then, you have two options to identify the user: either enter their work email or their name. Note: If you choose to enter the user's name, ensure that you also provide their work email in the designated "Work Email Field" provided below the name. Step 3: Carefully consider whether the user should be granted Super Admin access. If you wish to make the user a Super Admin and give them access to all applications without any restrictions, check the appropriate box provided on the page. Note: Super Admin access provides extensive privileges, so exercise caution before designating a user as a Super Admin. Step 4: Select the appropriate unit for the user by checking the corresponding box on the page. This step is mandatory as users must be assigned to specific units to access the system unless they are given Super Admin privileges. Once you've selected the unit, click on the "Add" button to proceed. Step 5: Congratulations! You have successfully added a new user to the Gridlex System. The user will now have access to the specified applications and units based on the permissions and Super Admin status assigned during the process. How to Delete a User? Navigate to the "Users" tab in the dashboard. Locate the user you want to remove and click on the "Make Inactive" button next to their name. Once a user is made inactive, they will no longer have access to the system. Note: Deleted users cannot be retrieved, so exercise caution when using this option. Even though we can activate the users from our end, all the configurations associated with the users cannot be recovered. If you need further assistance or support, reach out to apps@gridlex.com or raise a ticket here. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 23, 2023, 6:44 a.m.
How Can Users Map Contacts to Entity?
In this video, we will explore the process of mapping contacts to entity in Gridlex Zip. This process is essential for organizations who want to maintain an accurate and organized database of their customers, leads, and other key stakeholders. By mapping contacts to entity, you can ensure that all relevant information about a particular contact is stored in a single place, making it easy to retrieve and analyze when needed. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:32 p.m.
How to Add a New Theme and Map it to Contacts?
In this video, we will be showing you the easiest and most efficient way to map your contact to themes in Gridlex Zip where you can streamline the process. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:26 p.m.
How to Map Contact to Activity Template and How to Add Activity to Contact?
In this video, we will be showing you the easiest and most efficient way to map your contact activity templates in Gridlex Zip where you can avoid creating fields repeatedly, and streamline the process. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:24 p.m.
How to Affiliate Organizations to a Contact in Gridlex Zip?
This video will guide you through the process of affiliating an organization to contact. in Gridlex Zip CRM. Affiliating organization to contact allows you to group and categorize them, making it easier to manage and keep track of all interactions with that company. It enables you to track and analyze all communication with a company, helping you to understand the relationship better and make informed decisions. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:22 p.m.
How Can Users Map Schedule Templates to Unit?
This video will guide you through the process of mapping schedule templates to unit in Gridlex Zip. Mapping schedule templates to units in a CRM system is an important step in making sure that your employees are working efficiently and effectively. With this process, you can easily define recurring tasks and activities to be completed on a regular basis, as well as assigning them to the appropriate personnel. Not only does this allow for better organization and tracking of progress, but it also helps save time and money by eliminating the need to manually create and assign tasks. In this video, we'll discuss why mapping schedule templates to units in your CRM system is so important, and how it can help your business succeed. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:20 p.m.
How Can Users Map Organizations to Unit in Gridlex Zip?
This video will guide you through the process of mapping organizations to unit in Gridlex Zip. Many organizations use CRM to manage customer relationships and track customer data. But without mapping organizations to units, it can be difficult to accurately capture and report on customer interactions. Mapping organizations to units in CRM helps to ensure that customer data is tracked accurately. It allows organizations to segment customers into different categories, making it easier to identify trends or areas that need improvement. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:18 p.m.
How Can Users Map Contacts to Unit in Gridlex Zip?
This video will guide you through the process of mapping contacts to unit in Gridlex Zip. Mapping contacts to units in your CRM is an important part of customer relationship management. It allows you to organize your contacts into different categories or units, making it easier to manage and access them. By mapping contacts to units, you can quickly view which contacts belong to which unit, and easily identify trends and patterns. Additionally, mapping contacts to units help you to segment your contacts and target them with more personalized and relevant content. This can lead to improved customer retention and engagement. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:17 p.m.
How to Affiliate Contacts to an Organization in Gridlex Zip?
In this video, we'll be showing you how to affiliate contacts to an organization in Gridlex Zip CRM. Affiliating contacts to an organization is a crucial step in managing your customer relationships effectively. By doing so, you'll have a clear view of the contacts that belong to a particular organization and their interactions with your business. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:14 p.m.
How to Create New Schedule Template and Add a Schedule to it?
In this video, you will learn how to create a new schedule template and add a schedule to it using Gridlex Zip CRM. We'll start by showing you how to access the scheduling module, create a new template, and customize it according to your needs. Then, we'll show you how to add a schedule to the template and make any necessary changes to it. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:12 p.m.
How to Create, Add and Map an Activity Template to an Organization?
Are you looking to streamline processes in your business? In this video, we'll show you how to create, add, and map an activity template to an organization in Gridlex Zip CRM. We'll start by creating an activity template. We'll then add the activity template to the organization, and finally, we'll map the activity template to the organization so that it is applied to all users in the organization. With these steps, you'll be able to quickly and easily create and apply activity templates in Gridlex Zip CRM. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:10 p.m.
How to Add Multiple Organizations in Gridlex Zip?
Are you looking for a simple and easy way to add multiple organizations to your Gridlex Zip CRM? In this video, we're going to show you how to add (bulk upload) multiple organizations in Gridlex Zip CRM. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:06 p.m.
How to Add a New Theme and Map it to Organizations?
In this video, we'll show you how to add a new theme in Gridlex Zip. We provide two types of themes, which includes the theme that is applied on the organization page and the other one which is applied on the contacts page. Users have the flexibility to choose the elements they want to view, personalize their custom fields and column order. In addition, we’ll show you how to map your theme to organizations. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:04 p.m.
How to Create New Opportunity Template and Add Opportunity to it?
This video will show you how to create a new opportunity template and add opportunity to it in Gridlex Zip CRM. With Gridlex Zip CRM, you can easily create templates for different opportunities, allowing you to quickly and easily create, customize, and track opportunities. In this video we will walk you through the steps of creating a new opportunity template, adding an opportunity to it, and then tracking the progress of the opportunity. We will also demonstrate how to customize the opportunity template to better suit your needs. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2:02 p.m.
How to Map Profiles to Organizations?
Gridlex Zip is a comprehensive customer relationship management software that helps you manage your sales and customer interactions effectively. With the mapping feature, you can link individual profiles to their respective organizations, giving you a clear overview of your customers and their businesses. In this video, we'll take you through a step-by-step process of mapping profiles to organizations in Gridlex Zip CRM. We'll show you how to create new organizations, add profiles to them, and edit existing mappings. We'll also show you how to view and manage the organizations and their profiles from the CRM dashboard. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 2 p.m.
How to Add Organizations in Gridlex Zip?
In this video tutorial, we will show you how to add organizations in Gridlex Zip. Gridlex Zip is a popular platform for organizing your project and workflow, and it's important to understand how to add organizations so that you can properly manage your projects. This tutorial will guide you step-by-step through the process of creating an organization in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 1:57 p.m.
How to Create Profiles in Gridlex Zip?
In this video, you will learn how to create profiles in Gridlex Zip CRM. Gridlex Zip CRM is a powerful tool for managing customer relationships, and creating profiles is the first step to getting started. This video will walk you through the process of creating profiles, including how to enter basic information, such as name and contact details, and how to assign custom fields to help you categorize and track important information. You'll also learn how to manage your profiles, including how to update and delete them, and how to sort and filter them to find the information you need quickly and easily. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 1:45 p.m.
How to Add Contacts From Database in Gridlex Zip?
In this video, we will show you how to add contacts to your database in Gridlex Zip in a quick and efficient manner. Whether you're using it for personal or business purposes, this step-by-step guide will provide you with the necessary tools to keep your contacts organized. From importing contacts to manually inputting information, we cover all the basics to help you get started. So, grab your device and join us as we walk you through the process of adding contacts from a database in Gridlex Zip. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 1:42 p.m.
How to Map Profiles to Contacts?
In this video, we will be showing you how to map profiles to contacts in Gridlex Zip CRM. Gridlex Zip CRM is a powerful tool for managing customer relationships and keeping track of important information. With the ability to map profiles to contacts, you can quickly and easily connect related profiles to a single contact, making it easier to manage and track interactions. In this video, we will walk you through the process of setting up your profiles, mapping them to your contacts, and utilizing the tool to its fullest potential. If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 1:39 p.m.
How to Generate TDS Reports in Gridlex Sky?
Tax Deducted at Source (TDS) is a system of tax collection in India that is used to collect tax from various sources of income, such as salary, interest, rent, and commission. A TDS report in accounting software typically includes details such as the TDS rate applied, the amount of TDS collected, and the amount of TDS paid to the government. This information can be used to ensure that the business is complying with TDS regulations and to track the amount of tax withheld from payments made to employees, contractors, and other recipients. Gridlex Sky Accounting Software provides a simple and efficient way to generate TDS reports for India. It is designed to help businesses keep track of their TDS obligations, and to ensure that they are compliant with the latest regulations. Gridlex Sky offers a wide range of features, including a range of attributes to make report generation easy and efficient, including the ability to create custom reports, export data to Excel, and more. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. Generate TDS Reports in Gridlex Sky Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and go to “TDS Reports Module”. Click on “By Vendor”. Step 2: Here, users can view vendor-wise TDS data. Users can select the date range they want to view the TDS reports. Once done, download the file in PDF or Excel spreadsheet format for further analysis. Step 3: Go back to the reports section, go to the TDS Reports module and select “By TDS Section”. Here users can view Section-wise TDS Reports. For example, click on any TDS section. Once done, they can view the transaction details, total after TDS deduction, total tax deducted at source, and other important details. Note: Download the file in PDF or Excel spreadsheet format for further analysis.
Published | Aug. 22, 2023, 1:37 p.m.
How to Record the Purchase of a Fixed Asset in Gridlex Sky?
Fixed asset management register allow users to track and manage physical assets such as buildings, equipment, and land. This process includes the acquisition, depreciation, disposal, and maintenance of assets. Gridlex Sky offers a Fixed Asset Management Register which can help users to gain a comprehensive view of every fixed asset that has been owned or built by a company. With the help of Gridlex Sky Fixed Asset Management Register, organizations can keep track of their assets and ensure that they are being used efficiently and effectively. The software will allow users to maintain a record of all the assets, including purchase date, location, and value. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. Fixed Asset Management Register in Gridlex Sky Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Settings” tab in the side module bar and select the “Manage Items” option mentioned in the Invoice/Bill section. Step 2: Here, click on Add/Edit Asset Group. Select the asset group of your choice i.e. tangible or intangible, mention the asset group name and parent asset group. Once done, click on the “Save” button. Step 3: To check/edit existing asset groups, click on View Asset group from the top module. Here, you can edit the asset group by clicking on the “Edit” button mentioned in the Action section. Step 4: To manage items, click on the “Manage Items” from the top menu bar. Here, you can view a list of existing items. To create a new item, click on “Add New Item”. Step 5: Here, enter the mandatory fields like the Item Name, Item Type, Item Metric, Item Category, ITC Eligibility, Item Tax Preference, Description (if any), HSN/SAC Code, etc. Note: Item Category should be Fixed Asset. Step 6: In the Parent Section, select the required Item Metrics. Step 7: In the Fixed Asset Section, enter the required information like asset group, nature of asset, fixed asset account, accumulated depreciation account, etc. Step 8: In the Default Accounts Section, enter the required fields like creation debit account, payment credit account, payment debit account, etc. Likewise, fill in the mandatory details in the Bills Defaults section as well. Once done, click on “Create” to save the data. Step 9: Go to the “View Entity Items” tab. Here, users can view a list of all the items. Click on any item name to view more details. Step 10: Cross-examine the details. If there are modifications, fill in the fields wherever the change is required and click on “Update” to save the changes. Step 11: Now, go to “Fixed Assets” in the side module bar. Click on “Add Fixed Asset”. Step 12: Fill in necessary Fixed Asset details like Item Name, Asset Group, etc. Add additional details like Purchase date, quantity, description (if any), etc. Step 13: Add Prior Accumulated Description Details (if any) and Prior Adjusted Amount Details (if any). Once done, click on “Save”. To revise the details, click on “Edit” in the “View Fixed Assets Section”. Make the required changes and “Save” once done. Step 14: To view Fixed Asset Details, click on the “Asset ID”. Users will be redirected to this page. Click on the “ Fixed Asset Linked Entries” to view the linked entries. Note: Users also have the flexibility to edit the details. Click on “Edit” to make required changes. How to Link Entries for the Fixed Asset? Step 1: Go to “Journal'' in the side module bar and select “Add Transaction” tab. Step 2: You can see a few transaction templates like Salary Template, Manual Journal, etc. Click on “Manual Journal” and add the required details. Step 3: Fill in the Transaction Detail Section with required debit and credit transaction entries. You can add multiple debit/credit transactions by clicking on the “Add Debit/Credit Transaction”. Once done, click on “Update” to save the transaction. Step 4: Go to “Fixed Assets” in the side module bar and click on “Asset ID”. Step 5: Click on “Fixed Asset Linked Entries”. Here, you can view all the linked entries. Quick Tip Gridlex Sky offers a list of shortcuts for common tasks. With the help of these quick shortcuts, users can easily navigate to account receivable and account payable page without having to scroll through other sections. Click on “Manage Fixed Assets” to directly view the fixed assets data.
Published | Aug. 22, 2023, 1:22 p.m.
Get Detailed Business Insights with Gridlex AI Advisor
Gridlex AI Advisor is a great tool for managing profit, revenue, cost, and inventory items. With the help of Gridlex Sky AI Advisor, businesses can track and manage their inventory levels, optimize their pricing strategies, reduce their costs, analyze revenue and profit, and improve their overall profitability. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. Gridlex AI Insights Gridlex AI insights can provide valuable information about a business's profit, revenue, cost, and inventory. With the help of Gridlex AI Insights, users can analyze financial data and provide insights and predictions about a business's financial health and future performance. This can help accountants identify potential issues and opportunities and make more informed decisions. AI Profit Advisor Gridlex AI profit advisor uses artificial intelligence (AI) to analyze a business's financial data and provide insights and recommendations for increasing profit. This can include identifying opportunities for cost savings, identifying potential new revenue streams, and suggesting strategies for improving financial performance. Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “AI Advisor” tab and select the “AI Profit Advisor” option mentioned in the top menu. Here, users can view their total profit insights, accounts increased the most in Revenue, accounts decreased the most in Cost, etc. Step 2: If you scroll down, users can view a graphical representation of the total profit from last period to current period. Step 3: Users can also download the data in different formats by clicking on the button. Step 4: Users can also view the profit and loss insights by items. For example, in the image mentioned below, you can see the profit for the item named Mobiles has increased from INR 0 to INR 7,63,112. Users can view this data in different periods ranging from 30 days, 90 days and for the past year to date. Step 5: Users can also view the data in a tabular format for clear understanding of the percentage change in different periods. AI Revenue Advisor Gridlex AI revenue advisor uses artificial intelligence (AI) to analyze a business's financial data and provide insights and recommendations for increasing revenue. This can include identifying new potential revenue streams, analyzing customer data to identify upselling opportunities, and suggesting strategies for improving financial performance. Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “AI Advisor” tab and select the “AI Revenue Advisor” option mentioned in the top menu. Here, users can view their total revenue insights, accounts increased the most in Revenue, accounts decreased the most in revenue, etc. Step 2: If you scroll down, users can view a graphical representation of the total revenue from last period to current period. Users can also download the data in different formats by clicking on the button. Step 3: Scroll down to view the revenue insights by item. For example, in the image mentioned below, you can see the revenue for the item named Dry Fruits has decreased from INR 0 to INR 15,00,000. Users can view this data in different periods ranging from 30 days, 90 days and for the past year to date. Step 4: Here, users can view a graphical representation of the total revenue from last period to current period as well as view it in a tabular format for clear understanding of the percentage change in different periods. AI Cost Advisor Gridlex AI cost advisor uses artificial intelligence in identifying areas where it can be applied to save costs, analyzing financial data to identify patterns and trends, and providing recommendations on how to reduce costs while still achieving the desired business outcomes. Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “AI Advisor” tab and select the “AI Cost Advisor” option mentioned in the top menu. Here, users can view their total cost insights, accounts increased the most in cost, accounts decreased the most in cost, etc. If you scroll down, users can view a graphical representation of the total profit from last period to current period. Step 2: Users can also view the cost insights by items. For example, in the image mentioned below, you can see the cost for the item named Mobiles has increased from INR 0 to INR 30,000. Users can view this data in different periods ranging from 30 days, 90 days and for the past year to date. Step 3: Here, users can view a graphical representation of the total items cost from last period to current period as well as view it in a tabular format for clear understanding of the percentage change in different periods. AI Inventory Advisor With the help of Gridlex AI Inventory Insights, users can identify past sales data and other factors to predict future demand for products, and adjust inventory levels accordingly. It can also help the users to understand inventory levels, sales patterns, and other factors to optimize inventory levels and reduce excess stock. Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “AI Advisor” tab and select the “AI Inventory Advisor” option mentioned in the top menu. Here, users can view their total inventory sales insights, items that have increased the sales, items that have decreased the sales, etc. If you scroll down, users can view a graphical representation of the sales from last period to current period. Step 2: Users can also view the inventory purchases insights by items. For example, in the image mentioned below, you can see the purchase for the item named Mobiles has increased from 0 to 2. Users can view this data in different periods ranging from 30 days, 90 days and for the past year to date. Step 3: Here, users can view a graphical representation of the total inventory purchases from last period to current period as well as view it in a tabular format for clear understanding of the percentage change in different periods.
Published | Aug. 22, 2023, 12:57 p.m.
How to Prepare Ageing Analysis Report in Gridlex Sky?
Ageing reports are financial reports that show the outstanding balances of a company's accounts receivable/payables. Gridlex Sky offers different Ageing reports such as Accounts Receivable Ageing, Accounts Payable Ageing and Inventory Ageing. With the help of these reports, you can view the total outstanding due from the customer and due to the vendor. In addition, this report can be used to follow up with customers who have outstanding receivables. The report is typically broken down into 15-Days, 30-Days, 45-days, and >45-Days categories. This will allow you to view the customers who are delinquent on their payments and by how much. Furthermore, users can view inventory ageing reports. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. Inventory Reports in Gridlex Sky Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and select the “Inventory Summary” option mentioned in Inventory Reports module. Step 2: Here, users can view a list of inventory items and details like the opening quantity, stock on (+ve) or (-ve), current quantity etc. Step 3: To view the details of the item, click on the item name. Users will be redirected to the Inventory List where they can view the batch added date, batch ID, available stock value, etc. Step 4: Gridlex Sky allows you to view Inventory Valuation Summary as well. To view it, go to Reports section >> Inventory Reports >> select Inventory Valuation Summary from the module. Step 5: To know more details on the item, click on the Item Name. Once you click, you can view the complete details of that particular item like batch added date, batch ID, available stock value, etc. Ageing Reports in Gridlex Sky Ageing reports are financial reports that show how long an asset or liability has been outstanding. These reports can be useful for tracking the age of accounts receivable (customer invoices that have not yet been paid) and accounts payable (bills that have not yet been paid), as well as other assets and liabilities. Accounts Receivable Ageing Accounts Receivable Ageing Report is a financial report that shows how long customer invoices have been outstanding. This report is used to track the age of accounts receivable, which are amounts that customers owe to a business for goods or services that have been delivered but not yet paid for. Users can use this feature in Gridlex Sky to identify which customer invoices are overdue and may need follow-up action. It can also be useful for identifying any trends or patterns in payment times, which can help you better manage your cash flow. Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and select “Accounts Receivable Ageing” option mentioned in Ageing Reports module. Step 2: Specify filters or criteria for the report (if required), such as a specific date range. Click on “Go” to view the updated accounts receivable ageing report. Once done, download the file in PDF or Excel spreadsheet format for further analysis. Accounts Payable Ageing An accounts payable ageing report is a financial report that shows how long bills or other payments owed to vendors or suppliers have been outstanding. This report is used to track the age of accounts payable, which are amounts that a business owes to vendors or suppliers for goods or services that have been received but not yet paid for. Users can use this feature in Gridlex Sky to identify which bills or payments are overdue and may need follow-up action. It can also be useful for identifying any trends or patterns in payment times, which can help you better manage your cash flow and relationships with vendors and suppliers. Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and select “Accounts Payable Ageing” option mentioned in Ageing Reports module. Step 2: Specify filters or criteria for the report (if required), such as a specific date range. Click on “Go” to view the updated accounts payable ageing report. Once done, download the file in PDF or Excel spreadsheet format for further analysis. Inventory Ageing Inventory ageing reports are financial reports that show how long inventory has been held by a business. These reports can be useful for tracking the age of inventory items, which can help businesses identify slow-moving or obsolete items that may need to be sold or discarded. Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and select “Inventory Ageing” option mentioned in Ageing Reports module. Step 2: Specify filters or criteria for the report (if required), such as a specific date range. Click on “Go” to view the updated inventory ageing report. Once done, download the file in PDF or Excel spreadsheet format for further analysis. How to View Duplicate Transactions in Gridlex Sky? Step 1: Choose the entity of your choice. Go to Reports >> Banking Reports Module and click on Duplicate Statement Lines. Step 2: Here, users can view Duplicate Transactions in the statement. They can also select the account of their choice. Number Format Settings in Gridlex Sky By default, the Gridlex Sky will use the number format that is set in the system preferences of the computer. However, users can usually change the number format in the software to suit their preferences or the requirements of their business. Step 1: Choose the entity of your choice. Go to Reports >> Reports Settings and click on Number Format. Step 2: Here, you can view two options i.e. US Number Format and Indian Number Format. Change whatever is convenient and meets your business requirements. Once done, click on the “Save” button to submit the changes. Quick Tip Gridlex Sky offers a list of shortcuts for common tasks. With the help of these quick shortcuts, users can easily navigate to account receivable and account payable page without having to scroll through other sections. Click on “Review your Accounts Receivables” to directly view the data. Click on “Review your Accounts Payable” to directly view the data.
Published | Aug. 22, 2023, 12:50 p.m.
How to Generate a Trial Balance Report in Gridlex Sky?
A trial balance is a statement that lists the ending balances in all the ledger accounts of a business as of a specific date and time. The purpose of a trial balance is to verify the equality of the debit and credit for the ledger accounts. With the help of Gridlex Sky, users can ensure that all entries made into an organization's general ledger are properly balanced. With Gridlex Sky, users can be ascertained that there is no room for arithmetical errors as the software will help to locate errors (calculation errors, error in totalling trial balance, etc). If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. Generate a Trial Balance Report in Gridlex Sky Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Reports” tab and select the “By Entity” tab in the Trial Balance module. Step 2: Here, users can ensure that the debits and credits in their financial records are in balance or not. Select the date range for which you want to prepare the trial balance. For example, you can set the time period for the previous month, or previous year or customize your dates as per your business needs. Step 3: Select the Account Type head i.e., Asset, Expense, Revenue or Liability. Users can view all account types at once by selecting “All”. Once done, click on “Go” to review the balances. Note: Users can download the Trial Balance in Excel and PDF format by clicking on the “Download” button. Step 4: If you need to make any adjustments, you can do so by clicking on the relevant account and revising the required changes. Once you have verified that the balances are correct, you can save the data by clicking the "Save" button. Step 5: Here, you viewed Trial Balance Entity-wise. Gridlex Sky allows you to view Trial balance by customer, by vendor, by item, by tax-item, by center, by division and by label. Quick Tip Gridlex Sky offers a list of shortcuts for common tasks. With the help of these quick shortcuts, users can easily navigate to the Trial Balance page without having to scroll through other sections. Click on “Review your Trial Balance” under the Reports section to view and generate your trial balance in one single click.
Published | Aug. 22, 2023, 12:35 p.m.
Bank Reconciliation and Management with Gridlex Sky: Step-By-Step Process
Gridlex Sky can help businesses manage their bank reconciliations. The purpose of bank reconciliation is to ensure that the cash balance reported on the company's balance sheet is correct. This process is necessary because there is often a difference between the cash balance reported on the company's books and the actual cash balance in the bank account. With Gridlex Sky, users can reconcile their bank accounts in a few minutes, check balance mismatches, categorize and filter details, and many more. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. Bank Reconciliation in Gridlex Sky Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Banking” section. Step 2: Click on “Add Bank or Credit Card” present on the right side of the screen. Select the Bank for which you want to sync the transactions. Step 3: Provide Internet Banking Customer ID and Password. Submit for the authentication once done. Step 4: Once it is approved, Bank accounts will be added automatically and all the transactions will be synced to the Gridlex Sky accounting software. To view the details of the uncategorized transactions, click on the “Transactions” present in the uncategorized tab. Step 5: To Match Bank Statement, you can click on “Match”. Step 6: Here, you can view Statement Balance Total and Statement Balance Available. In addition, you can filter the bank statement by mentioning the keyword, start data and end date. Step 7: Once done, click on “Link Transactions” to link all the transactions selected in the statement. Step 8: Users also have the flexibility to categorize the transactions based on Customer Advance, Customer Payment, Transfer/Deposit from Another Account, Interest/Other Income, Expense Refund, and Owner’s Contribution. Step 9: To view all the categorized transactions, click on “Categorized transactions”. Here, you can view a dropdown. Select “All”. After clicking, users can view a list of transactions. If not relevant, you can unmatch it by clicking on the “Unmatch” button. Step 10: To reconcile, click on “Reconcile Account”, click on “Initiate Reconciliation” to reconcile the data. Step 11: Once you click on initiate reconciliation, you will be directed to this page. Here, fill in details like Start Date, End Date and Closing Balance. Once done, click on “Start Reconciliation”. Step 12: Here, you can view the reconciliation data of the period entered. In addition, users have the option to reconcile the data later as well. Cleared Balance and Balance difference can be viewed at the end of the page. Step 13: To add or import statements, click on “Add Statements” or “Import Statements”. Step 14: Here, users can add their statements manually. They have to enter important details like the Transaction Type, Amount, Reference Number, Payee, and Description. Once done, click on the “Save” button. Step 15: To upload a file, click on “Import Statements”. Choose the file of your choice and click on “Upload” to transfer the data into the system. Quick Tip Gridlex Sky offers a list of shortcuts for common tasks. With the help of these quick shortcuts, users can easily navigate to the Banking page without having to scroll through other sections. Click on “Upload, categorize and reconcile your Bank Transactions” to go to the banking section with one click.
Published | Aug. 22, 2023, 12:17 p.m.
Customize Revenue, Cost, and Transaction Templates as per your Business Needs
Gridlex Sky enables users to create custom templates for their company's revenue, cost, and transaction reports. With the help of Gridlex Sky, users can customize the appearance of various sales, purchase and transaction templates as per their business requirements. This can be done by utilizing the pre-loaded templates provided by Gridlex Sky or by creating a brand new one that fits your business needs. In order to do that, users have to identify the specific fields that need to be included in the template. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. How to Customize Revenue/Cost/Transaction Templates in Gridlex Sky? Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the “Settings” menu and select the “Manage Templates” tab. Step 2: Here, you can view all the past revenue templates you have created. Step 3: To create or edit a new revenue template, click on “Add/Edit Revenue Template. Here, add your template name and select template type i.e, Invoice, Credit Note, Customer Advances. Users can also add custom objects (if any). Step 4: In the Template Section, add standard Fields/Custom fields (if any) related to entity business & set configuration of Show/ Is required/ Print/ Order. Fill in other fields like show transaction currency details (Yes/No) as per business requirements. In addition, select the formats of amount i.e. Recording Currency/ Recording & Reporting Currency. Step 5: In the Organization Section, choose the organization address type & set configuration of Show/ Is required/ Print /Order. Fill in standard Fields/Custom fields & set configuration of Show/ Is required/ Print /Order. Here, users are required to create custom fields from Master Data Management (MDM) & need to map those fields in the invoice template. Step 6: In Item Section, choose item display name, quantity display name, and unit price display name. Fill in all the details like discount/ centers/ divisions/ labels/ accounts/ Expand centers,divisions,labels (Yes/No) etc. After filling in the standard details related to the entity business, users can set configuration i.e. Show/ Is required/ Print/ Order. Step 7: In the Miscellaneous Section, choose Rich Text Editor. Choose the standard Fields/Custom Fields to be shown in the template. Users can customize it according to their entity business and set configuration of Show/ Is required/ Print/ Order. Step 8: In Theme Setting Section, change the tiles of Invoice/bill, Sales/Purchase order, Customer/Vendor advances, Receipts Title, etc as per enterprise names. Choose the theme of your choice for printing. Step 9: Fill Entity address, Entity logo and Signature file. Update/Save it once done with the settings. Step 10: You have successfully created/edited the revenue template. The same procedure is repeated for the cost and transaction templates as well. To view all the cost templates, click on “View Costs Templates”. Step 11: Users can create or edit their current cost templates by clicking on the “Add/Edit Costs Template.” Step 12: To view all the cost templates, click on “View Transaction Templates”. Step 13: Users can create or edit their current cost templates by clicking on the “Add/Edit Transaction Template”. Step 14: Users can also update their existing templates data by clicking on the “Template Data Update”. Here, users are required to add entity address, entity logo, and signature. After finishing, click on “Map” to update the data. By following these steps, you can customize the revenue, cost, and transaction templates in Gridlex Sky accounting software to meet the specific needs of your business. This will help you streamline your accounting processes and make it easier to track and manage your financial data. Quick Tip Gridlex Sky offers a list of shortcuts for common tasks. With the help of these quick shortcuts, users can easily navigate to this page without having to scroll through other sections. Click on “Create your Revenue Templates, Cost Templates and Transaction Templates to customize for your business” to edit/add templates quickly and easily.
Published | Aug. 22, 2023, 12:13 p.m.
Streamline your Stock Process with Gridlex Sky Inventory Management
Inventory management is the process of recording, tracking, and controlling inventory within a business. An inventory management system can help to keep track of inventory levels, reorder information, adjust items, etc. With Gridlex Sky, users can store their stock information, track their items, get detailed inventory reports and more. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. Inventory Management in Gridlex Sky Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Go to the "Inventory" tab and click "Add Inventory." Step 2: Next, add your products to the system by creating product listings for each item you want to track. You can input the item's name, quantity, price, etc. Select the debit and credit accounts and click the "Save" button. Opening inventory will be added. Step 3: Go to Inventory Items List and click "Adjust." Users are required to provide the date, adjusted quantity, and unit value to which the inventory item needs to be adjusted. Mention the Reason for Adjustment. Step 4: To view a complete list of inventory items, click on "Inventory List." Use Gridlex Sky Inventory Management to track the movement of your inventory, including sales, returns, and restocks. This will help you keep track of your stock levels and ensure that you always have the products your customers need. Quick Tip Gridlex Sky offers a list of shortcuts for common tasks. With the help of these quick shortcuts, users can easily navigate to this different page without having to scroll through other sections. Click on "Manage Inventory" to directly visit the Inventory Items List.
Published | Aug. 22, 2023, 12:10 p.m.
Add Multiple Customers, Vendors and Items with Gridlex Sky Accounting Software
With Gridlex Sky, users can manage and add customers, vendors, and items they deal with in their organization. Gridlex Sky allows users to view the balance receivables/payable, invoices/bills, receipts/payments, credit/debit notes, customer/vendor statements, and customer/vendor wise trial balance for each customer/vendor. They can view the advance and refunds for each customer/vendor wise. Furthermore, users can manage items like inventory, fixed assets, and others in a single place. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.
Published | Aug. 22, 2023, 12:05 p.m.
Create Centers, Divisions, and Labels to Better Organize your Business
Gridlex Sky allows you to view transactions, P&L Statements, account balances, and other reports by Center/Division/Label basis. This will help you to gain unparalleled insights to improve the revenue cycle. In addition, users have the flexibility to add sections/objects/fields to the list, which allows them to track the entire revenue & cost cycle in one place. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. How to View Reports by Center/Division/Label Basis Creation of Centers Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Select the “Setting” tab and click on “Manage Centers.” Step 2: Click on the “Settings” tab and go to the Expenses, Accounting & Financials Configuration section. Click on “Manage Centers.” Step 3: Click on “Add/Edit Center Type” to add a center of your choice. Give the Center type name & Center type description. If you want to edit the center type, go to “Center Types” and click on “Edit” to revise the data. In addition, you can add multiple centers by clicking on the “Add Row” button. Step 4: To view the complete list of Centers, click on the “Center List.” Once you have finished viewing the report, you can select the “Download” button to download the report in PDF format. Creation of Labels Groups and Labels Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Select the “Setting” tab and click on “Manage Labels.” Step 2: Click on “Add/Edit Label Group Type” to add a label of your choice. Create a Label Group type name and Label Group type description. If you want to edit the group type, go to “Label Group Type” and click on “Edit” to revise the data. Step 3: Add label groups by clicking on “Label Groups.” Here, create a label group name, label group description, select label group parent, and type, then click on the save button. Click on “Edit” if you want to revise the data mentioned in the Label Group. Step 4: Add a label to your data. To add a label, click on “Add/Edit Label” and save the data once done. You can add multiple labels by clicking on the “Add Row” button. To edit or view the complete list of labels, click on the “Label List.” Users also have the flexibility to update the data mentioned in the labels by clicking on the “Edit” button. Step 5: To view the complete list of Labels, click on “Labels View.” Once you have finished viewing the report, you can select the “Download” button to download the report in PDF format. Manage Divisions Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice. Select the “Setting” tab and click on “Manage Divisions.” Step 2: Click on “Add/Edit Division Type” to add a division of your choice. Create division type name and division type description. Step 3: Go to “Division Types” to view the list of Division types. If you want to edit the division type, go to “Label Group Type” and click on “Edit” to revise the data. Step 4: Go to “Add/Edit Division, to create/edit the Division name, Division type, and Division parent. Step 5: To view the complete list of Divisions, click on the “Divisions List.” Once you have finished viewing the report, you can select the “Download” button to download the report in PDF format. Quick Tip Gridlex Sky offers a list of shortcuts for common tasks. By clicking on the “Create Centers, Divisions, and Label to better organize your business” tab, users can easily navigate to this page without having to scroll through other sections.
Published | Aug. 22, 2023, 11:58 a.m.
How can I subscribe to Gridlex App Suite?
Follow these steps to subscribe to Gridlex App Suite. Step 1: Log in to your Gridlex App Suite account. Once logged in, navigate to the "Enterprise Admin" tab within the application. Under the "Enterprise admin" tab, locate and click on the "Billing and Payments" option. Step 2: You'll be redirected to a new page. Look for the "Subscriptions" option on the left side of the screen and click on it. Step 3: On the subscriptions page, you will see a list of the four plans offered by Gridlex. Review the details of each plan and choose the one that suits your needs. To select a plan, click on the "Subscribe" button located under the plan you wish to proceed with. Note: If you prefer an annual subscription, you can click on the "Yearly" tab to view the pricing for a yearly subscription instead of the default monthly subscription. Step 4: After clicking on "Subscribe," you will be redirected to a page where you need to provide the required details for the subscription. Fill in all the necessary information, such as your payment details, billing address, and any other requested information. Step 5: Once you have filled in all the required details, review the information to ensure its accuracy. After verifying everything, click on the "Subscribe" button to proceed with the payment. Congratulations! You have successfully subscribed to the Gridlex App Suite. If you encounter any technical issues or have any further questions, feel free to contact us at apps@gridlex.com.
Published | Aug. 22, 2023, 11:41 a.m.
How to Create and Manage Invoices and Receipts in Gridlex Sky?
Management of invoices and receipts plays a crucial role for any organization. An invoice is a document that indicates the goods/services that a company has provided to a customer. Invoices also itemize the goods or services sold and may include discounts, taxes, and other fees. A receipt is a document that proves that a customer has paid for the goods/services that they have received. Gridlex Sky allows users to manage their invoices and business receipts in a single place. It can help businesses to record all their sales and receipts. Gridlex Sky accounting software is a powerful tool that allows you to easily create and manage invoices and receipts. In this user manual, we will provide step-by-step instructions on how to use the software to create and manage your invoices and receipts. If you need any help with any feature, data migration of your old accounting data, questions on Chart of Accounts (COA) or anything at all, just email apps@gridlex.com, and our team of expert accountants will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful. How to Create Invoices and Receipts in Gridlex Sky? Step 1: Login into your Gridlex App Suite Account and choose the entity of your choice where you want to create and manage your invoices and receipts. Step 2: Click on the "Revenue" tab in the left navigation menu. Click on the "Add Invoice/SO" button at the top of the screen. Step 3: Here, you can view different types of invoice templates. Click on the invoice template of your choice. Step 4: Enter the necessary information for the invoice, including the customer's name, invoice date and invoice due date, the items or services being invoiced, the price for each item, and add a discount if applicable. Step 5: Once you have entered all of the necessary information, click on the "Save" button to save the invoice. Users also have the option to “Save and Print” or “Save and Send Later.” Step 6: Voila! You have created a new invoice in Gridlex Sky. To manage your invoices, click on the " View Invoices" tab in the top navigation menu. Furthermore, users can select the "Receipt due" option to view the receipt. In addition, users can use the filters and search bar at the top of the screen to quickly find the invoice they are looking for. Step 7: To manage your receipts, click on the "View Receipts" tab in the top navigation menu. This will open a list of all of your receipts. You can use the filters and search bar at the top of the screen to quickly find the receipt you are looking for. To view a receipt, simply click on its row in the table. To edit a receipt, click on the "Edit" button. This will allow you to make any necessary changes to the receipt. With the Gridlex Sky accounting software, creating and managing invoices & receipts is quick and easy. By following the steps outlined in this user manual, you will be able to efficiently manage your invoicing and payment processes. Quick Tip Gridlex Sky offers a list of shortcuts for common tasks. Users can click on the “Create an invoice” tab in order to go directly to the Revenue page without having to scroll down and click on other sections.
Published | Aug. 22, 2023, 11:39 a.m.