How to Manage Ticket Templates and Workflows in Gridlex Zip?
Published | Aug. 23, 2023, 7:12 a.m.
Managing ticket templates in a helpdesk system streamlines support by providing custom field options according the requirements. It helps in collecting the required information in order to solve a ticket. This leads to improved speed and quality of responses, resulting in a better user experience. This video will show you how to manage ticket templates in Gridlex Zip.
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